Business Systems Specialist

redShift•Albany, NY

3d•$75,000

About The Position

We are seeking a Business Systems Specialist to support and optimize our client's property management and accounting software platforms, including Entrata, Yardi Voyager, or similar SaaS solutions. This role will focus on system maintenance, configuration, troubleshooting, and user training, ensuring our property management teams operate efficiently and effectively. The ideal candidate combines technical expertise with strong communication skills and a customer-focused approach.

Requirements

Bachelor's degree in Business, Computer Science, or equivalent practical experience.
5+ years' experience supporting ERP, accounting, or property management software, preferably SaaS platforms.
3–5 years' experience providing technical support in a fast-paced business environment.
Strong understanding of property management and accounting processes.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Excellent verbal and written communication skills with the ability to train users effectively.
Strong analytical and problem-solving skills, with high attention to detail and ownership.
Ability to manage multiple deadlines and work independently or collaboratively.
Customer-focused with the ability to de-escalate challenging situations professionally.

Nice To Haves

Knowledge of accounting principles is a plus.

Responsibilities

System Maintenance & Technical Operations
Provide day-to-day support for corporate and on-site staff across multiple property types, including Affordable, Student Housing, Commercial, Multi-family, and Active Adult communities.
Maintain and configure user profiles, account trees, menus, modules, and business rules.
Manage and resolve technical issues through a help desk ticketing system, ensuring timely and thorough responses.
Support property managers and staff with tasks such as resident ledger troubleshooting, password resets, and role/permission alignment.
Escalate critical issues to vendor support and act as primary technical contact, monitoring resolution progress.
Serve as liaison with managed IT service providers to ensure secure, reliable IT infrastructure.
Training & Development
Lead training sessions for new and existing employees on property management and accounting software.
Develop instructional materials, handouts, and webinars to enhance user adoption and efficiency.
Conduct user testing, quality assurance, and validation of new modules, system upgrades, and enhancements.
Project Management & SOP Development
Participate in new module implementations, system upgrades, and onboarding of new properties.
Lead testing efforts and ensure rigorous user acceptance testing (UAT) processes are followed.
Collaborate with management to create and maintain Standard Operating Procedures and training documentation.
Security & Access Management
Administer user access, menu setups, and security permissions to ensure compliance and operational integrity.
Customer Service & Process Improvement
Resolve daily operational issues with professionalism and efficiency.
Identify system and workflow improvements to enhance team productivity and business decision-making.
Serve as a bridge between business user groups, ensuring system capabilities align with operational needs.
Communication
Provide timely updates and professional communication to users regarding issue resolution and system changes.
Travel
Periodic travel may be required within New York, Florida, Georgia, and other states for onsite support and project implementation.