Epic Support Specialist - Part Time

NORTH OLYMPIC HEALTHCARE NETWORK•Port Angeles, WA

4d•$21 - $28•Onsite

About The Position

The Epic Support Specialist contributes to our mission by serving as a resource in improving and promoting the understanding, integration and application of information technology directly related to our electronic health record (EHR). This is accomplished by staffing our Epic Support System, providing orientation/training, and evaluating workflows and processes to improve efficient and effective use of our Epic EHR.

Requirements

High School Graduate or GED Equivalent.
At least one year of work experience with troubleshooting, teaching, or implementation of E.H.R. strongly preferred
Experience with Epic Ambulatory E.H.R strongly preferred
Intermediate to advanced skills with all Microsoft Office 365 products
Experience with training adult learners preferred
Proficient knowledge of medical terminology
Exceptional customer service and interpersonal skills, willingness to both teach and learn in a collaborative environment
Strong critical thinking, sound judgement, problem-solving skills, and attention to detail
Proactive mindset, takes initiative, and embraces challenges

Responsibilities

Provide end-user support for Epic, including coaching, workflows and at-the-elbow support for all departments.
Support EHR new hire orientation and follow up training.
Develop and maintain EHR documentation including current workflows, standardization projects, user manuals, procedures and troubleshooting guidelines.
Support the implementation of EHR upgrades, optimizations, and new systems, ensuring smooth transitions with minimal disruption to clinical operations.
Act as a liaison between IT teams and end-users to translate clinical needs into technical solutions.
Collaborate with clinical and operational staff to assess and refine workflows, ensuring they align with best practices and organizational goals.
Contribute to Quality Department special projects.