Epic Lumens Implementation Analyst

Shyft6•New York, NY

40d•Remote

About The Position

Epic Lumens Analyst Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Lumens professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. Epic Lumens Lead and Builder Professionals will support/coach/advise our Client’s Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation while minimizing extensive travel. This unique opportunity provides you with a full career path within our firm. Under direction of the Applications Manager, the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health system's processes Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements Mains high credibility and ownership of system activities within assigned application Works directly with Operations and provides input on system design and capabilities Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs Analyze operational requirements and system capabilities to propose effective solutions Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities Performs unit, system, and integration testing per standards and documents outcomes Work with Application Team to ensure applications are well supported and implementations are properly executed Follow defined standards, promote best practice principles, and participate in change control process Optimizes, maintains and supports application/system as required Participates effectively as a team member to achieve team goals and objectives Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable Initiates escalation procedures Identify potential issues and refer more complex issues to appropriate level of support Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan Meet application deliverables, project timelines, and delivery weekly status reporting Timely project and data tracking with input of weekly time tracking Performs other related duties assigned by supervisor In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution

Requirements

Current Epic Lumens Certification
6+ years of recent experience with an implementation
Minimum of 3 years of Epic build and support
Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Demonstrative understanding of technical documentation
Effective verbal and written communication skills
Self Motivated, highly-organized and detail oriented skills are required
Superior communication and customer service abilities
Team player with the willingness/ability to work in a collaborative environment
Must be able to operate independently or with minimum supervision

Nice To Haves

Strong desktop skills including Word, Excel, PowerPoint
Work Experience/Direct Knowledge of clinical area or business area to be supported

Responsibilities

Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution
Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements
Works directly with Operations and provides input on system design and capabilities
Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs
Analyze operational requirements and system capabilities to propose effective solutions
Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities
Performs unit, system, and integration testing per standards and documents outcomes
Work with Application Team to ensure applications are well supported and implementations are properly executed
Follow defined standards, promote best practice principles, and participate in change control process
Optimizes, maintains and supports application/system as required
Participates effectively as a team member to achieve team goals and objectives
Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable
Initiates escalation procedures
Identify potential issues and refer more complex issues to appropriate level of support
Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles
Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan
Meet application deliverables, project timelines, and delivery weekly status reporting
Timely project and data tracking with input of weekly time tracking
Performs other related duties assigned by supervisor
In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution