EPIC Community Connect Client Relations Manager

TEKsystems•Atlanta, GA

1d•$85 - $95•Hybrid

About The Position

Join a leading pediatric healthcare provider in the Southeast as the Community Connect Client Relations Manager, a pivotal role supporting the expansion of Epic Community Connect to affiliated pediatric and primary care practices. You’ll be the strategic bridge between internal Epic teams, organizational leadership, and community partner practices—guiding them through onboarding, implementation, and optimization. This is a dynamic, relationship‑driven position—part client success, part implementation leadership, part Epic expert. No sales—just high‑impact partnership, coordination, and service delivery. If you’re passionate about strengthening community care and helping practices succeed with Epic, this opportunity is not one to miss.

Requirements

Hands-on experience supporting or managing Epic Community Connect programs.
in healthcare operations (ambulatory or primary care strongly preferred).
Experience as an Epic trainer, analyst, implementation specialist, or provider‑side FTE.
Exceptional communication, relationship management, and collaboration skills.
Ability to influence diverse clinical, operational, and technical audiences.
Willingness to travel within the Southeast and to onsite partner practices as needed.

Nice To Haves

Experience in account management, client relations, or partner management roles.
Strong understanding of Epic ambulatory modules and end‑user workflows.
Skilled in facilitating meetings with leadership, project teams, and external stakeholders.
Experience navigating legal or contracting processes for technology partnerships.

Responsibilities

Client & Stakeholder Relationship Management
Serve as the primary point of contact for affiliated community practices participating in Community Connect.
Build strong, trust-based relationships with practice leaders, clinical staff, and internal Epic teams.
Proactively anticipate partner needs and drive an exceptional client experience.
Program Coordination & Implementation
Coordinate the full Community Connect lifecycle—from initial interest through contracting, implementation, go‑live, and ongoing optimization.
Partner closely with Epic analysts, operational leaders, and community practices to maintain alignment.
Manage timelines, readiness activities, and expectations to support smooth deployments.
Operational Leadership
Facilitate communication across clinical, operational, and technical teams.
Support governance decisions, change management, and structured program workflows.
Collaborate with legal and administrative teams to support contracting and onboarding.
Epic Expertise & Optimization
Provide expertise on Epic workflows and best practices—especially in ambulatory and primary care settings.
Identify optimization opportunities post‑go‑live and collaborate with analysts to refine workflows.
Stay current on Epic Community Connect enhancements, system changes, and emerging capabilities.