Epic Community Connect Director

Presbyterian Healthcare Services

1d • $132,205 - $207,022

About The Position

The Epic Community Connect Program Director is responsible for providing strategic leadership and operational oversight of Presbyterian Healthcare Services’ Epic Community Connect program. This role oversees the Epic EHR Community Connect offering for affiliated customers, ensuring alignment with clinical, operational, and business needs. The Director understands the healthcare technology and business landscape and aligns systems and services to attract, retain, and support community partners. This role provides leadership, guidance, and oversight to analysts and consultants responsible for implementation and ongoing services, while collaborating closely with executive, physician, operational, and technology leaders to ensure consistent, standardized, and high‑quality service delivery.

Nice To Haves

• Epic certification and 5 or more years in an IT leadership or management role with responsibility for Epic Community Connect

Responsibilities

• Ensure all Epic Community Connect projects and practice initiatives are delivered on time, within scope and budget, and with exceptional outcomes.
• Partner with senior leadership and key stakeholders to identify and remove barriers impacting program delivery and customer satisfaction.
• Provide effective management of analysts, consultants, and third‑party vendor resources.
• Establish and lead regular program meetings, providing updates on priorities, risks, progress, and overall program direction.
• Participate actively in governance and leadership forums to provide program updates, advocate for community partners, and communicate requested information.
• Serve as a leader within the Applications division and a primary point of contact for leadership at all organizational levels.
• Collaborate across Presbyterian Healthcare Services to deliver a unified, service‑oriented Community Connect program.
• Align resources, workflows, applications, and technologies with organizational strategy and customer needs.
• Engage directly with affiliate customers to communicate the Community Connect roadmap, upcoming enhancements, and adoption strategies.
• Ensure training, change management, and adoption plans support smooth transitions to new Epic versions and features.
• Serve as a key member of the Applications Division management team supporting Community Connect governance.
• Collaborate with clinical leadership, facilities, operational leaders, and best‑practice teams to maintain and evolve the Community Connect offering.
• Ensure Community Connect systems and services are implemented, maintained, optimized, and measured to achieve high customer satisfaction.
• Partner closely with technology teams and other departments to ensure service level agreements (SLAs) are consistently met.
• Provide project leadership for site additions, moves, changes, and expansions.
• Partner with executive and physician leaders to ensure standardized, compliant, and consistent service delivery.
• Maintain awareness of healthcare IT trends, Epic Community Connect enhancements, and emerging technologies.
• Support the VP of Applications in delivering the Community Connect vision through regular written and in‑person communication.
• Document, communicate, and enforce policies and standards in partnership with IS leadership.
• Supervise, educate, and develop staff supporting the Community Connect program.
• Manage program policies, procedures, and documentation.
• Manage vendor contracts, relationships, and affiliate site partnerships.
• Respond effectively to ad‑hoc and emergent organizational needs.
• Ensure compliance with all information services policies, security standards, HIPAA, and ePHI regulations.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed