Community Relations Manager

Team Select Home Care•Colorado Springs, CO

1d•$75,000 - $90,000

About The Position

The Community Relations Manager (CRM) is responsible for the overall management and direction for sales and business development in assigned office(s). The CRM implements and carries out the sales initiatives set forth by Director of Operations (DOO). In this role, you will report to the DOO. Duties/Responsibilities: Focus on coaching sales staff, expanding business while consistently achieving customer satisfaction with existing and potential client/partners and maintaining positive relationships with internal and external customers Collaborates with the local DOO on sales goals and activities Able to generate sales and meets or exceeds assigned goals and quotas Understands and promotes the Compliance Plan within areas of responsibility Able to function within multiple work teams in the organization to promote win-win solutions Able to collaborate with multiple departments Takes initiative to creatively find new untapped sources of business while following applicable state and federal guidelines Finds new prospective customers, presents business ideas to them and converts them into clients Plans/approaches/pitches and works with the team to develop proposals that speaks to the client’s needs, concerns and objectives Follows company policy on complaint process Submits weekly progress reports to DOO which tracks/records activity on accounts and liaison development using appropriate technology Works with DOO to create new corporate partnerships to ensure financial growth; able to credential these businesses Identifies proactively marketing and education issues, considers decision alternatives and proposed best available solution for complex problems Secures agreements with vendors in collaboration with the DOO Attends industry functions as assigned and provides feedback and information on market and creative trends and implements where necessary Removes barriers that might interfere with team participation and performance Consistently achieves customer satisfaction with existing clients/partners Responsible for orientation, probation period and productivity, and progress and evaluation of sales force within the local branch Ensures recruitment of qualified sales staff and participates in the hiring process Sets and manages performance goals, quotas and career paths for self and for direct reports with quarterly analysis Collaborates and strategizes with DOO for growth opportunities and focus Leads networking and relationship building efforts with referral sources, potential referral sources and Director of Nursing (DON) Plans/participates in weekly, quarterly and annual sales meetings Reviews daily/weekly/monthly sales numbers using appropriate technology Participates in the Performance Improvement process especially the Annual Program. Evaluation as regards strategic planning and the business plan Develops an Annual Business Plan for the branch office in collaboration with the DOO Submits reports/documentation within required timeframes Maintains confidentiality of agency, employee and patient matters Creates and disseminates sales collaterals after educating staff Promotes the Agency mission, vision, goals, and philosophy within the community Performs other duties as assigned

Requirements

Excellent verbal and written communication skills required
Able to communicate effectively with all levels of authority
Computer knowledge (preferred)
Able to function independently, problem solve to help move the area forward in the market
Able to lead staff during high growth mode and bring team to maximum potential
Able to handle stressful situations and deadlines
Knowledge of home care reimbursement and Medicare/Medicaid/insurance criteria required
Knowledge of other providers in the region and their reimbursement
Proven performance as a sales leader and team builder
Able to demonstrate excellent facilitation skills when managing projects or teams
Travel may be required
Three to five years of management and sales/marketing experience in home care or a related healthcare field
BA/BS degree (preferred)

Nice To Haves

Computer knowledge (preferred)
BA/BS degree (preferred)

Responsibilities

Focus on coaching sales staff, expanding business while consistently achieving customer satisfaction with existing and potential client/partners and maintaining positive relationships with internal and external customers
Collaborates with the local DOO on sales goals and activities
Able to generate sales and meets or exceeds assigned goals and quotas
Understands and promotes the Compliance Plan within areas of responsibility
Able to function within multiple work teams in the organization to promote win-win solutions
Able to collaborate with multiple departments
Takes initiative to creatively find new untapped sources of business while following applicable state and federal guidelines
Finds new prospective customers, presents business ideas to them and converts them into clients
Plans/approaches/pitches and works with the team to develop proposals that speaks to the client’s needs, concerns and objectives
Follows company policy on complaint process
Submits weekly progress reports to DOO which tracks/records activity on accounts and liaison development using appropriate technology
Works with DOO to create new corporate partnerships to ensure financial growth; able to credential these businesses
Identifies proactively marketing and education issues, considers decision alternatives and proposed best available solution for complex problems
Secures agreements with vendors in collaboration with the DOO
Attends industry functions as assigned and provides feedback and information on market and creative trends and implements where necessary
Removes barriers that might interfere with team participation and performance
Consistently achieves customer satisfaction with existing clients/partners
Responsible for orientation, probation period and productivity, and progress and evaluation of sales force within the local branch
Ensures recruitment of qualified sales staff and participates in the hiring process
Sets and manages performance goals, quotas and career paths for self and for direct reports with quarterly analysis
Collaborates and strategizes with DOO for growth opportunities and focus
Leads networking and relationship building efforts with referral sources, potential referral sources and Director of Nursing (DON)
Plans/participates in weekly, quarterly and annual sales meetings
Reviews daily/weekly/monthly sales numbers using appropriate technology
Participates in the Performance Improvement process especially the Annual Program. Evaluation as regards strategic planning and the business plan
Develops an Annual Business Plan for the branch office in collaboration with the DOO
Submits reports/documentation within required timeframes
Maintains confidentiality of agency, employee and patient matters
Creates and disseminates sales collaterals after educating staff
Promotes the Agency mission, vision, goals, and philosophy within the community
Performs other duties as assigned