Epic Analyst 2 - Patient Experience, Full Time, Days
About The Position
The Epic Analyst 2 serves as an intermediate-level professional responsible for the build, configuration, testing, and day-to-day support of assigned Epic modules. Operating with moderate independence, this role translates complex clinical or business requirements into efficient system solutions that enhance workflow efficiency, regulatory compliance, and patient care. The Analyst 2 manages standard enhancements and small-to-medium projects, provides advanced troubleshooting beyond basic support, and collaborates closely with operational leaders to ensure system functionality aligns with evidence-based practices.
Requirements
- Generally requires 4 to 6 years of experience in healthcare IT, clinical, or related field.
- High School diploma is required.
- Epic certification in assigned specialty area is required.
Nice To Haves
- Bachelor's degree in related field is preferred.
Responsibilities
- System Build & Maintenance: Independently performs moderate-complexity build, configuration, and maintenance tasks within the assigned Epic module(s) following established organizational standards and Epic Foundation guidelines.
- Issue Resolution & Troubleshooting: Serves as a primary point of contact for routine to moderately complex application issues; performs root-cause analysis, executes fixes, and manages ticket queues to ensure timely resolution.
- Operational Collaboration: Partners with clinical and operational stakeholders (e.g., physicians, nursing, lab, or billing leaders) to gather requirements, analyze workflows, and translate business needs into technical system solutions.
- Testing & Quality Assurance: Develops and executes comprehensive test scripts for unit, integrated, and user acceptance testing (UAT); validates system functionality during upgrades, patches, and enhancement cycles.
- Documentation & Training: Maintains accurate build documentation, workflow diagrams, and change control records; assists with the development of end-user training materials and provides "at-the-elbow" support during go-lives or optimization initiatives.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Perform all other tasks as assigned.
- Configure patient-facing platforms including MyChart, MyChart Bedside, and Care Companion.
- Support digital engagement tools such as Cheers (Campaigns/Call Management) and Hello World.
- Build and maintain Welcome Patient Kiosk workflows for intake and check-in.
- Optimize patient communication pathways and patient-facing outreach protocols.
- Ensure patient-facing systems comply with privacy, security, and digital accessibility standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
