EPG Service Supervisor - N C Power System

N C Machinery Co.•Tukwila, WA

10d•$116,700 - $142,700

About The Position

N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest's Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations. N C Power Systems is one of several Member Companies under Harnish Group Inc. which includes N C Machinery, N C The Cat Rental Store, Tractor & Equipment Co., T & E The Cat Rental Store, and SITECH, representing Caterpillar and other manufacturers. We are looking for an experienced Service Supervisor to assist our Western Washington state Commercial Power Generation in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence. Duties include: Responsible for the daily operations of Prep and CSA service groups, demonstrate management skills provide support to a team of highly trained diesel technicians. Must plan and schedule shop and field duties which include annual and quarterly services, fuel oil and coolant samples, and load banking generators and industrial equipment repairs. Scheduling technicians according to knowledge, repair capabilities and experience. Will work closely with sales, product support, warranty, technical communication and parts groups to ensure our customer expectations are met. Will prepare and manage all open work orders, manage all expenses (hours/parts, etc.) related to those work orders, have heavy phone contact with customers and technicians on repair jobs, status or issues. Compile & track operational data, recruit/interview new technicians, coach & counsel employees on work related issues, investigate near-misses, accidents or injuries and prepare appropriate reports. Position also will be managing department budgets, expenses and performance reviews for department employees.

Requirements

2-4 years progressive management experience in a service setting
Must have & maintain valid state driver license
Must be able to obtain an 07 electrician administers license and responsibilities of the administer

Nice To Haves

Previous Cat Dealership preferred
Caterpillar marine product knowledge, service and technical skills
Previous experience with Detroit Diesel, MTU, Volvo diesel marine engines and generators expected
Previous service work order databases such as DBS and financial programs such as Cognos highly desired
Proficient in Excel, Word and other business software
Strong communication skills, and be able to meet ever changing priorities and deadlines
Occasional travel, customer site visitations, which could include marine vessels on open water as well as the ability to represent NC at customer or company functions

Responsibilities

Responsible for the daily operations of Prep and CSA service groups
Plan and schedule shop and field duties which include annual and quarterly services, fuel oil and coolant samples, and load banking generators and industrial equipment repairs
Schedule technicians according to knowledge, repair capabilities and experience
Work closely with sales, product support, warranty, technical communication and parts groups to ensure our customer expectations are met
Prepare and manage all open work orders
Manage all expenses (hours/parts, etc.) related to those work orders
Have heavy phone contact with customers and technicians on repair jobs, status or issues
Compile & track operational data
Recruit/interview new technicians
Coach & counsel employees on work related issues
Investigate near-misses, accidents or injuries and prepare appropriate reports
Manage department budgets, expenses and performance reviews for department employees