Power Rental Service Supervisor

Fabick Cat•Milwaukee, WI

10d

About The Position

The Power Rental Service Supervisor is responsible for leading the daily operations, scheduling, and performance of the Power Rental Service Department. Reporting to the Power Rental Service Manager, this role oversees field technicians, dispatch coordination, work order management, equipment readiness, and customer support to ensure safe, efficient, and profitable execution of all rental service activities. This position provides direct supervision to service personnel, drives operational excellence, supports sales growth, and ensures best-in-class customer service. The ideal candidate combines strong leadership, technical knowledge, and organizational skills to manage people, processes, and equipment in a fast-paced power systems environment.

Requirements

High school diploma or equivalent.
5 years of leadership or supervisory experience managing technicians or service teams.
Demonstrated experience coordinating field service activities, dispatching, or managing daily service operations.
Strong organizational, communication, and decision-making skills.
Ability to prioritize and lead effectively in a fast-paced, customer-focused environment.
Proficiency with Microsoft Office and service management/dispatch systems.
Valid driver’s license.

Nice To Haves

Direct experience in the power rental or power generation industry (generators, compressors, HVAC, or related equipment)
Experience managing or supporting a rental or service fleet, including equipment readiness, maintenance scheduling, and asset utilization.
Working knowledge of fleet logistics, transportation coordination, and field service best practices.
Proven ability to make sound operational decisions with limited reporting or incomplete data.
Practical, hands-on industry knowledge and field-based judgment (“tribal knowledge”) to anticipate service needs, allocate resources, and solve problems proactively.
Experience with job costing, invoicing, and operational performance metrics.
Safety training or certifications.
Additional technical, business, or leadership training.

Responsibilities

Assign workloads and monitor technician productivity, utilization, and performance.
Conduct regular performance reviews, training, and skill development.
Promote a culture of safety, accountability, and continuous improvement.
Serve as primary point of escalation for service and customer issues for the Butler Power Rental service team.
Oversee daily scheduling and dispatch of technicians based on priority, skillset, and customer needs.
Optimize labor, equipment, and fleet utilization to maximize efficiency and profitability.
Monitor job progress and adjust resources proactively to meet deadlines.
Coordinate delivery, setup, service, and pickup of rental equipment.
Ensure parts, tooling, and materials are available to support field operations.
Track fleet readiness, service intervals, and preventative maintenance compliance.
Review and approve work orders for accuracy, completeness, and proper billing.
Ensure timely opening, updating, and closing of service tickets.
Oversee freight scheduling, logistics, and transportation coordination.
Maintain accurate service records, documentation, and reporting.
Maintain strong customer relationships through proactive communication and responsiveness.
Resolve customer concerns quickly and professionally.
Partner with Sales to support rental opportunities, scheduling, and equipment availability.
Provide technical and operational guidance during project planning and execution.
Ensure a high level of service quality that supports customer retention and growth.
Ensure service yard, shop, and rental fleets are organized, clean, and safe.
Oversee inventory control for tools, parts, and rental assets.
Ensure equipment is maintained, inspected, and rental ready.
Enforce company safety policies and regulatory compliance.
Lead safety meetings and promote safe work practices.
Lead and coordinate rapid deployment of technicians and rental equipment during emergency outages, severe weather events, and disaster relief efforts.
Provide after-hours leadership and decision-making to restore customer power and critical operations as quickly and safely as possible.
Ensure team readiness and equipment availability to support storm response and time-sensitive customer needs.
Identify opportunities to improve scheduling efficiency, turnaround times, and service quality.
Implement best practices to improve department performance and profitability.
Communicate operational updates and recommendations to management.
Participate in leadership and technical training.
Promote continuous improvement within the team.