Service Supervisor (Marine) - N C Power System
About The Position
N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations. We are looking for an experienced Service Supervisor to assist our Western Washington state Commercial Marine Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence. Duties include: Managing daily operations of the marine commercial engine service group Oversee's Truck shop work at location Providing support to a team of highly trained diesel technicians Planning and scheduling shop and field jobs Scheduling technicians according to knowledge, repair capabilities, and experience Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations Preparing and managing all open work orders Managing all expenses (hours/parts, etc.) related to work orders Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues Compiling and tracking operational data Recruiting and interviewing new technicians Coaching and counseling employees on work-related issues Investigating near-misses, accidents, or injuries and preparing appropriate reports Managing department budgets, expenses, and performance reviews for department employees
Requirements
- 2-4 years progressive management experience in a service setting
- Caterpillar marine product knowledge, service and technical skills
- Previous experience with Detroit Diesel, MTU, Volvo diesel marine engines and generators expected
- Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
- Proficient in Excel, Word and other business software
- Strong communication skills, and be able to meet ever changing priorities and deadlines
- Must have & maintain valid state driver license
- Occasional travel, customer site visitations, which could include marine vessels on open water as well as the ability to represent NC at customer or company functions
Nice To Haves
- Previous Cat Dealership preferred
Responsibilities
- Managing daily operations of the marine commercial engine service group
- Oversee's Truck shop work at location
- Providing support to a team of highly trained diesel technicians
- Planning and scheduling shop and field jobs
- Scheduling technicians according to knowledge, repair capabilities, and experience
- Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
- Preparing and managing all open work orders
- Managing all expenses (hours/parts, etc.) related to work orders
- Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
- Compiling and tracking operational data
- Recruiting and interviewing new technicians
- Coaching and counseling employees on work-related issues
- Investigating near-misses, accidents, or injuries and preparing appropriate reports
- Managing department budgets, expenses, and performance reviews for department employees
Benefits
- health benefits
- vacation
- sick leave
- life insurance
- 401(k) with profit sharing and company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
