Marine Service Supervisor

Mustang Cat•Houston, TX

About The Position

Mustang Cat is seeking an experienced Service Supervisor to lead the day-to-day operations of our Marine Services Department in Houston, TX. This role is responsible for supervising technicians, managing shop operations, supporting customer satisfaction, and ensuring safety, quality, and efficiency across marine service activities. If you are a hands-on leader with strong technical knowledge and a passion for customer service, this is an excellent opportunity to grow with a respected Caterpillar® dealer.

Requirements

Bachelor’s degree in Ag Systems Management, Business, Mechanical Engineering, or equivalent work experience
Strong computer and organizational skills
Ability to lead, manage multiple tasks, and work efficiently in a fast-paced environment
Solid knowledge of diesel engines, hydraulic systems, A/C systems, brake systems, and planetary gear assemblies
Strong interpersonal, team-building, and communication skills
Ability to multitask, make informed decisions, and lead under pressure

Nice To Haves

2+ years in a supervisory role
Familiarity with Caterpillar systems (SIS, DBS)

Responsibilities

Schedule technicians to efficiently expedite marine equipment repairs
Monitor shop expenses and technician overtime
Lead monthly safety and service meetings and maintain the branch safety folder
Maintain bulk oil records and enforce shop cleanliness standards
Oversee warranty repairs and ensure compliance with Caterpillar standards
Address and resolve customer complaints and service concerns
Ensure timely collection of all service invoices
Open, edit, review, and invoice work orders accurately
Communicate repair status with Product Support Sales Representatives and customers
Represent Mustang Cat professionally both in and outside of the office