Sup, Environmental Services

University of Rochester•Rochester, NY

4d•$23 - $32

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: Oversees housekeeping, food and nutrition, hospital stores, transportation, and linen services in patient care areas, including scheduling work and ensuring established standards of quality and quantity are met. Interviews, hires, evaluates, and disciplines staff. Resolves patient complaints and service related problems. Identifies areas for improvement and ensures appropriate resolution is achieved. ESSENTIAL FUNCTIONS Directs the work of Environmental Services team, schedules work and determines established standards of quality and quantity are met. Interviews, hires, evaluates, and disciplines staff. Verifies time worked and time cards. Identifies areas for improvement and works collectively to ensure an appropriate resolution is achieved. Trains employees on working procedures, operation and use of new equipment and materials, safety and University policies. Schedules employees for in-service training programs. Forecasts and orders supplies from external venders for patient care, central department and linen operations using manual and computer systems. Ensures adequate supplies are received in a timely manner to meet the needs of customers, while controlling waste and misuse. Participates in the collection of quality control and quality assurance data to meet the requirements of New York State Department of Health, JCAHO, OSHA, and other regulatory agencies, as well as department standards. Conducts routine operational meetings with staff. Conducts in-service training programs for staff and other department personnel. Conducts monthly classes for Unit Support Assistant Program. Responsible for resolving patient complaints and service related problems in assigned patient care areas. Ensures departmental cleaning expectations are achieved for assigned areas. May assist in development of departmental budget and oversees operating budget. Other duties as assigned.

Requirements

High School diploma or equivalent and 2 years of supervisory experience required
Or equivalent combination of education and experience

Responsibilities

Oversees housekeeping, food and nutrition, hospital stores, transportation, and linen services in patient care areas, including scheduling work and ensuring established standards of quality and quantity are met.
Interviews, hires, evaluates, and disciplines staff.
Resolves patient complaints and service related problems.
Identifies areas for improvement and ensures appropriate resolution is achieved.
Directs the work of Environmental Services team, schedules work and determines established standards of quality and quantity are met.
Verifies time worked and time cards.
Trains employees on working procedures, operation and use of new equipment and materials, safety and University policies.
Schedules employees for in-service training programs.
Forecasts and orders supplies from external venders for patient care, central department and linen operations using manual and computer systems.
Ensures adequate supplies are received in a timely manner to meet the needs of customers, while controlling waste and misuse.
Participates in the collection of quality control and quality assurance data to meet the requirements of New York State Department of Health, JCAHO, OSHA, and other regulatory agencies, as well as department standards.
Conducts routine operational meetings with staff.
Conducts in-service training programs for staff and other department personnel.
Conducts monthly classes for Unit Support Assistant Program.
Responsible for resolving patient complaints and service related problems in assigned patient care areas.
Ensures departmental cleaning expectations are achieved for assigned areas.
May assist in development of departmental budget and oversees operating budget.
Other duties as assigned.