Entry Level Service Technician

Wittenbach Business Systems LLC•Atlanta, GA

32d

About The Position

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: This entry level position will be traveling daily to customer sites within a designated territory, performing routine maintenance and repairs to customer core product lines of cash handing products, ATMs & ITMs, conventional bank equipment and electronic security equipment ensuring minimal downtime of equipment. The incumbent in this role will job shadow more senior level positions, to train on servicing equipment on the Company’s core products. They may interact daily with customers or their designated contacts to ensure customer satisfaction with our services and may collect information on equipment requiring escalation to a senior technician for review.

Requirements

High School diploma or equivalent required.
Valid Driver’s License
Acceptable Driving Record
Proficient in computer software application such as Android app software to include but not limited to timecards, expenses, inventory control management.
Ability to troubleshoot and diagnose technical issues and has skills in disassembling & repairing assemblies.
Understanding of how to input settings & configure equipment.
Provides feedback on product performance or issues and has knowledge of training principals and the ability to apply them to on-the-job-training.
Military Veterans encouraged to apply.
Must pass a drug, driving and criminal background check prior to employment.

Nice To Haves

Associate degree in Electronics or equivalent military or trade school preferred.

Responsibilities

Traveling daily to customer sites within a designated territory
Performing routine maintenance and repairs to customer core product lines of cash handing products, ATMs & ITMs, conventional bank equipment and electronic security equipment ensuring minimal downtime of equipment
Job shadowing more senior level positions, to train on servicing equipment on the Company’s core products
Interacting daily with customers or their designated contacts to ensure customer satisfaction with our services
Collecting information on equipment requiring escalation to a senior technician for review

Benefits

Health Insurance: Medical, dental, and vision coverage
Financial Protection: Identity theft protection and voluntary life insurance
Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
Retirement Savings: 401(k) retirement plan with employer match
Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
Professional Development: Paid training opportunities and Education Assistance Program
Referral Bonus: Earn up to $5,000 for referring new employees
Transportation: Company vehicle provided along with fleet card
Overtime: Eligible for overtime pay in accordance with Department of Labor regulations
Bonus: Long term incentive plan opportunity for all Service positions.