Entry-Level Service Drive Buyer

Honda of Frontenac•St. Louis, MO

17d

About The Position

The Entry-Level Service Drive Buyer at Honda of Frontenac is primarily responsible for assisting the pre-owned sales manager in obtaining more vehicles for our retail inventory. At Honda of Frontenac, we provide professional service that sets us apart from the rest. What differentiates us the most is our treatment of our staff, as we know that if our team is engaged, motivated, and put in a situation to succeed, our customers will continue to look to us as their resource for all their automotive needs. Honda of Frontenac is not your typical dealership; we have an extraordinary team of employees looking to grow that team with passionate, driven individuals.

Requirements

Customer-facing experience (ex. retail, restaurant) is preferred but not required
Excellent verbal and written communication skills
Time management, prioritization, attention to detail, organization, ability to multitask
Self-starter, ambitious, goal-oriented, can work independently and without supervision
Comfortable using multiple methods of communication – text, email, video, phone, etc.
Available to work flexible hours and weekends
Open to learning new software systems
Professional, well-groomed personal appearance
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

Utilize software systems within the store to identify and contact people interested in selling their vehicles
Set appointments for interested sellers to meet with one of our product specialists to complete their transaction
Work directly with our pre-owned sales manager to learn how to do a proper vehicle walkaround to identify mechanical and/or cosmetic issues before purchase
Contact customers with expiring leases to see if they are interested in arranging another lease or purchasing a different vehicle
Exhibit a high level of commitment to customer satisfaction
Attend product and sales training courses and sales meetings as requested by the manager
Keep up to date on new products and services within the industry
Maintain a follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Maintain a prospect development system
Log all customer interactions in the store’s CRM system
Review and analyze actions at the end of each day, week, month, and year to determine how to utilize time better and plans more effectively
Support the store’s online reputation by facilitating customer reviews on different platforms (Google, Facebook, Yelp, Dealer Rater, etc.)
Conduct business in an ethical and professional manner
Maintain a positive attitude and be ready to work in a team environment every day
Other tasks as assigned