Entry-Level IT Support Specialist

Appalachian Mountain Health-posted 3 days ago
Full-time • Entry Level
Onsite • Asheville, NC
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The Entry-Level IT Support Specialist provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care.

  • Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
  • Assist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issues
  • Support electronic health record (EHR) systems and other healthcare applications under supervision
  • Create, manage, and document support tickets in the IT service management system
  • Install, configure, and update hardware and software according to organizational standards
  • Assist with user account setup, password resets, and access management
  • Follow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructure
  • Escalate complex issues to senior IT staff as needed
  • Participate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guides
  • Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutions
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications
  • Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
  • Ability to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactive
  • Willingness to learn healthcare systems, terminology, and compliance requirements
  • Internship, coursework, or hands-on experience in IT support or help desk environments
  • Familiarity with network infrastructure components, including switches, routers, firewalls wireless access points, and healthcare applications or EHR systems
  • Basic knowledge of system administration on Windows platforms networking concepts and cybersecurity principles
  • Relevant certifications
  • Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
  • Attention to detail and documentation
  • Ability to prioritize tasks in a fast-paced environment
  • Team-oriented with a collaborative mindset
  • Professionalism and discretion when handling sensitive information
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