Entry Level Helpdesk
About The Position
Ready to break into the IT field? This role is perfect for someone eager to learn, grow, and build real technical experience while working alongside an experienced support team. You’ll support the team by: Responding to support tickets Assisting users via email, chat, and in‑person support Troubleshooting issues such as: Password resets & login issues WiFi/connectivity problems Printers, peripherals, and basic hardware Working closely with technicians to build strong foundational IT skills Professionalism, dependability, and strong communication are just as important as technical ability in this role.
Requirements
- 3+ months of IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.)
- Strong interest in expanding technical and hardware support skills
- Reliable, professional, and eager to learn
- Solid communication and customer service abilities
- Must have reliable transportation (Hybrid onsite in Coppell)
- MUST BE LOCAL TO DFW AREA.
Nice To Haves
- flexibility to work days, nights, or weekends is a huge plus and may provide additional opportunities.
Responsibilities
- Responding to support tickets
- Assisting users via email, chat, and in‑person support
- Troubleshooting issues such as:
- Password resets & login issues
- WiFi/connectivity problems
- Printers, peripherals, and basic hardware
- Working closely with technicians to build strong foundational IT skills
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
