Level 1 IT Helpdesk Technician
About The Position
Are you ready to start your career in IT with a company that values growth, learning, and real-world experience? At Cobb Technologies, success starts with our people. For over 30 years, we've been a trusted partner to businesses across Virginia, delivering innovative technology solutions and exceptional service. We're looking for a motivated, customer-focused individual to join our team as an Entry-Level/Level 1 IT Help Desk Technician. If you enjoy solving problems, helping people, and building a strong technical foundation, this is your opportunity to grow with a company that will invest in your success.
Requirements
- Strong problem-solving and troubleshooting mindset
- Excellent communication and customer service skills
- Ability to stay organized and manage multiple tasks in a fast-paced environment
- A desire to learn, grow, and develop technical expertise
- Basic knowledge of Windows, Microsoft 365, and networking
- A team-oriented attitude with a willingness to help others succeed
Nice To Haves
- Pursuing or recently completed a degree in IT or Computer Science
- Familiarity with ticketing systems or remote monitoring tools
- Exposure to Active Directory, Azure AD, or Microsoft certifications
Responsibilities
- Serve as the first point of contact for our clients, providing responsive, professional technical support and creating a positive customer experience.
- Troubleshoot and resolve basic technical issues remotely, helping clients stay productive and minimizing downtime.
- Create, organize, and update service tickets while ensuring timely resolution and adherence to service expectations.
- Escalate more complex issues to advanced technicians and work closely with your team to deliver seamless support.
- Provide clear, professional communication with end users while documenting issues, solutions, and next steps.
- Assist with onboarding, offboarding, and basic administrative IT tasks that keep organizations running smoothly.
- Learn new technologies, tools, and systems while building a strong technical foundation for your IT career.
Benefits
- Career Development: Hands-on experience and training to build your IT career
- Competitive Pay with opportunities for advancement
- Comprehensive Benefits including health plans and retirement options
- Flexible Scheduling to support work-life balance
- Pet-Friendly Workplace
- Recognition & Celebration of success
- Community Impact through Imprint
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
