Entry Level Customer Service - Work From Home

Spade Recruiting • Milwaukee, WI

51d • Remote

About The Position

This position provides a rare chance to make a genuine impact every day. You’ll be the trusted link between members and the benefit programs they’ve requested information about. Through virtual consultations, you’ll listen carefully, ask thoughtful questions, and help individuals and families find options that fit their unique goals and needs. Working in a fully remote environment, you’ll have the freedom to structure your schedule, maintain a healthy work-life balance, and collaborate with teammates who share your drive and sense of purpose. This is more than just a job — it’s a long-term career path where performance and passion go hand in hand.

Requirements

• Must be legally authorized to work in the United States or Canada.
• High school diploma or equivalent required; post-secondary education is an asset.
• Comfortable using Zoom, email, and digital tools for communication and recordkeeping.
• Strong communication, interpersonal, and active-listening skills.
• Self-motivated and disciplined, capable of working independently in a remote environment.
• Prior experience in customer service, sales, consulting, or client relations is an advantage, but not required — we provide full training.

Nice To Haves

• Naturally empathetic and relationship-oriented, with a genuine desire to help others.
• Dependable and adaptable, able to stay organized even in a fast-paced setting.
• A team-oriented contributor who values collaboration and accountability.
• Professional, confident, and compassionate communicator, focused on doing what’s right for each member.

Responsibilities

• Conduct virtual meetings and phone consultations with members who have expressed interest in learning more about their available programs.
• Build trust through active listening and empathetic communication, ensuring each member feels heard and supported.
• Clearly explain benefit options and guide families toward decisions that align with their priorities.
• Maintain organized digital documentation and accurate records of each interaction.
• Collaborate with your team to achieve shared objectives and uphold the highest standards of service.
• Participate in ongoing training and professional development to strengthen your leadership, communication, and consultative skills.
• Offer feedback and ideas that improve efficiency, teamwork, and the overall member experience.

Benefits

• A comprehensive benefits package, including life, dental, prescription, and travel coverage.
• Remote work flexibility and a schedule designed to support your lifestyle.
• Performance bonuses, incentives, and travel rewards for top performers.
• Continuous training, mentorship, and leadership development programs to help you reach your goals.
• A supportive, inclusive culture that recognizes hard work, celebrates success, and encourages long-term growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees