Entry-Level Customer Service Representative

MCI Careers•Parkersburg, WV

141d•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Service Representatives to support walk-up inquiries, new account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge facility offices. In this role, you’ll be the face of our toll collection operations, assisting customers with account setup, payments, and general inquiries. This is an entry-level, on-site position with paid training. If you’re dependable, customer-focused, and ready to learn, we want you on our team! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18+ years old with a high school diploma or equivalent
Strong English communication skills (oral and written)
Basic computer and data-entry skills
Prior cash handling experience (computerized system preferred)
Strong organizational, problem-solving, and conflict resolution skills
Reliable and punctual with a strong work ethic
Customer-first mindset: empathetic, patient, and responsive
Ability to multi-task, stay focused, and self-manage
Comfortable working shifts that may include weekends
Excellent interpersonal skills and the ability to build relationships with customers and teammates

Nice To Haves

Experience in customer service, tech support, inside sales, or back-office support
Previous in-person service role (banking, retail, tolls, or government services)

Responsibilities

Provide friendly, professional in-person customer support at the bridge facility office
Assist customers with new account setup, MOV pass tag issuance, and account questions
Process payments using toll operations back-office systems
Manage walk-up inquiries, complaints, and customer concerns with empathy and professionalism
Collaborate with other team members to enhance the overall customer experience
Assist with incoming customer service phone calls to resolve issues
Complete end-of-shift deposits, cash handling, and balancing reports
Follow attendance, scheduling, and compliance requirements

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a pay check.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.