OneMCI-posted 1 day ago
Full-time • Entry Level
Onsite • Parkersburg, WV
5,001-10,000 employees

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Service Representatives to support walk-up inquiries, new account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge facility offices . In this role, you’ll be the face of our toll collection operations , assisting customers with account setup, payments, and general inquiries. This is an entry-level, on-site position with paid training. If you’re dependable, customer-focused, and ready to learn, we want you on our team! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

  • Provide friendly, professional in-person customer support at the bridge facility office
  • Assist customers with new account setup, MOV pass tag issuance, and account questions
  • Process payments using toll operations back-office systems
  • Manage walk-up inquiries, complaints, and customer concerns with empathy and professionalism
  • Collaborate with other team members to enhance the overall customer experience
  • Assist with incoming customer service phone calls to resolve issues
  • Complete end-of-shift deposits, cash handling, and balancing reports
  • Follow attendance, scheduling, and compliance requirements
  • Must be 18+ years old with a high school diploma or equivalent
  • Strong English communication skills (oral and written)
  • Basic computer and data-entry skills
  • Prior cash handling experience (computerized system preferred)
  • Strong organizational, problem-solving, and conflict resolution skills
  • Reliable and punctual with a strong work ethic
  • Customer-first mindset : empathetic, patient, and responsive
  • Ability to multi-task, stay focused, and self-manage
  • Comfortable working shifts that may include weekends
  • Excellent interpersonal skills and the ability to build relationships with customers and teammates
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  • Experience in customer service, tech support, inside sales, or back-office support
  • Previous in-person service role (banking, retail, tolls, or government services)
  • Paid Time Off : Earn PTO and paid holidays to take the time you need.
  • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings : Secure your future with retirement savings programs, where available.
  • Disability Insurance : Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance : Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training : Learn new skills while earning a pay check.
  • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code : Be comfortable while you work.
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