Entry-Level Customer Service Representative

GEM•Richmond, VA

2d•Onsite

About The Position

We are seeking an enthusiastic Entry-Level Customer Service Representative to join our team and support our community outreach and public relations efforts. This role is ideal for individuals who enjoy working directly with people, providing excellent service, and building strong relationships in face-to-face environments. Job Overview As a Customer Service Representative, you will be the first point of contact for community members and clients. You'll assist with outreach initiatives, provide information about services, and ensure a positive customer experience while helping expand our community presence.

Requirements

Strong communication and interpersonal skills.
Passion for customer service and helping others.
Positive attitude with a willingness to learn and grow.
Ability to work in a team-oriented, fast-paced environment.
Problem-solving mindset with attention to detail.
No prior experience required – training provided.

Responsibilities

Provide exceptional customer service during in-person interactions and events.
Assist with community outreach initiatives and local engagement efforts.
Answer questions and educate customers about services and programs.
Build and maintain strong customer relationships through face-to-face communication.
Support team members in executing customer engagement strategies.
Handle customer inquiries, concerns, and feedback in a professional manner.
Participate in community events and outreach activities.
Maintain accurate records of customer interactions and feedback.