Entry Level Customer Service Assistant
Alphabe Insight Inc•Boston, MA
•$54,000 - $59,000
About The Position
We are seeking a motivated and personable Entry Level Customer Service Assistant to join our dynamic team. This role is an excellent opportunity for individuals looking to start their career in customer service and develop valuable skills in a fast-paced, supportive environment. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service through various communication channels including phone, email, and live cha
Requirements
- High school diploma or equivalent; additional education is a plus.
- Proven experience as a receptionist, front desk representative, or relevant role.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and office equipm
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Assist customers in understanding product features, services, and policies.
- Document customer interactions accurately and update records in the CRM system.
- Resolve customer complaints and issues efficiently, escalating when necessary.
- Provide feedback to management regarding customer concerns and recurring issues.
Benefits
- Competitive salary within the range of $54,000 – $59,000 per year
- Opportunities for professional growth and career advancement
- Supportive and collaborative work environment
- Ongoing training and development programs
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
