Entertainment Production Services Supervisor

Wynn Resorts•Everett, MA

17d•$37 - $42•Onsite

About The Position

The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor’s convention areas at a supervisory level. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

Requirements

21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school or equivalent degree required.
Minimum of 8 years of audio visual technician experience in a high volume convention facility is required.
Excellent written and verbal communication skills are required.
Requires general computer skills and basic knowledge of Microsoft Office and File Maker Pro
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of audio mixing, video routing, video switching, projection, graphics, PPT, Collaboration Tools (Skype, WebEx, Google Docs, Polycom VC), lighting boards, DMX, lighting set up and strike.
Requires exceptional organization and communication skills.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintain reports upon request.
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration.
Work may be performed in and or around electrically or mechanically energized equipment.
May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building.
Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

Nice To Haves

Bachelor’s Degree in a related field or equivalent experience preferred.

Responsibilities

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
Identifies key drivers of success.
Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
Effectively trains technicians on various job duties
Keeps informed of all new developments within the department.
Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Assists AV Technicians with equipment deployment/setup, calibration and system debug.
Maintains daily communication with project team on job progress and status.
Maintains a professional work experience and positive interaction with all trades on projects.
Sets up meetings and conferences.
Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers.
Efficiently pulls, terminates, tests and labels field cabling to the correct locations.
Operates powered, powder actuated, and hand tools to install supporting infrastructure.
Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks.
Assists with troubleshooting by verifying and testing cabling, and checking power/signal flow.
Makes contact with the clients to ensure scheduled meetings go smoothly.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.