Resort Entertainment Venue Supervisor

San Manuel Casinos • Highland, CA

7d • Onsite

About The Position

Under the direction of the Manager, Entertainment the Supervisor, Venue will be responsible for supervising the Entertainment Resort Crowd Control Specialist, Entertainment Representative and Door Greeter positions. The incumbent is responsible for Resort Entertainment Venue daily operations which include staff scheduling, daily dispatch, training, delegating, and mentoring of Resort Entertainment team members. This individual is responsible for ensuring all quality service standards are met within the Entertainment Venues.

Requirements

• Bachelor’s Degree in related field required.
• Minimum one (1) year of entertainment operations event coordination, venue management or other related experience required.
• Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
• Live performance venue management preferred.
• Cash handling experience preferred.
• Must be able to handle multiple projects simultaneously.
• Must be proficient in Microsoft Office and iOS operating systems
• Must possess the ability to set priorities under pressure of deadlines
• Must be a self-starter and have the ability to work efficiently without direct supervision.
• Must possess strong leadership and team building skills
• Must be able to work well with others within a team environment.
• Must have exceptional customer service skills.
• Must be able work effectively with other departments while demonstrating strong communication skills both orally and verbally, via telephone or in-person.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

Nice To Haves

• Previous experience in a leadership capacity preferred.

Responsibilities

• Ensure all quality standards are met and exceeded by front line staff. Effectively communicate with guests and staff to ensure the venue is running efficiently.
• Work with personnel and hired talent to ensure the successful coordination of entertainment programming. Resolve problems professionally in accordance with internal controls, policies and procedures and department guidelines. Evaluate all entertainment performances and report to management.
• Oversee and assist frontline staff with scheduling, opening and closing venue duties including but not limited to; POS systems, venue set up/tear down, equipment logs, etc.
• Actively train, manage and monitor Entertainment Representatives and Crowd Control Specialists with Club Serrano signups.
• Collaborate with Beverage, Customer Experience, Guest Services, Department of Public Safety and any necessary departments to ensure quality service.
• Track and maintain inventory of entertainment equipment including security wands, mobile enrollment devices, iPad, radios, etc.
• Work with Audio/Visual Technical staff to ensure quality production, technical specifications and standards are met.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager