Enterprise Technical Account Manager

Zscaler

1d•Remote

About The Position

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Red Canary, a Zscaler company, monitors an enterprise’s environment to detect and respond to cybersecurity threats so they can focus on their mission. Our Managed Detection and Response (MDR) solution is a unique blend of human expertise and security, which protects organizations from modern adversaries as their teams work remotely, move to the cloud, and they adopt new cybersecurity and IT technologies. We're looking for an experienced Enterprise Technical Account Manager to join our Customer Experience team. The Red Canary Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes. This is a US-based remote role. Reporting to the Manager Enterprise Technical Accounts, you'll be responsible for:

Requirements

3+ years of experience in Account Management
3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
Experience working across endpoint, cloud, and identity products include, including Crowdstrike Falcon, Microsoft Defender XDR, Palo Alto Cortex XDR, SentinelOne Singularity, Amazon Web Services, Microsoft Azure, Google Cloud Platform, Microsoft Entra ID, and Okta.

Nice To Haves

Certified Ethical Hacker, CompTIA Security +, Certified Cloud Security Professional, Azure Administrator Associate
Experience working inside of a SOC, navigating technical conversations with executive teams, strategic solutions implementation, SQL, Zscaler Internet Access, Zscaler Private Access
Previous experience as Technical Account Manager, Technical Customer Success Manager, or similar position

Responsibilities

Acting as the technical liaison with Red Canary’s enterprise customers
Working closely with Sales and Customer Success to align technical use cases with business value
Documenting, tracking, and advocating for customer’s feature and support requests
Maximizing the value of Red Canary combined with the customer’s workflow and security toolset
Documenting best practices and troubleshooting guidance