Enterprise Systems Administrator

Yuma Union District•Yuma, AZ

53d

About The Position

The Enterprise Systems Administrator provides support to ensure the efficient operation of enterprise systems; and solves enterprise systems related problems. This position supports Yuma Union High School District #70 and Yuma Elementary School District #1.

Requirements

Bachelor's Degree
2-years of experience providing information technology support.
A combination of experience and education, including industry certifications, may be substituted for education and experience requirements.
Valid driver's license
Excellent verbal and written communication skills.
Excellent interpersonal skills with a proven ability to collaborate with a team and establish effective working relationships.
Excellent analytical and problem-solving skills.
Extensive knowledge of technology systems and support methods.
Excellent organizational skills and attention to detail, with the ability to create plans and schedule activities to complete assigned work.
Proficient with or able to quickly learn systems and support practices.
Proficient with Google Workspace, Microsoft Office or similar software.
Ability to adapt to changing work priorities; display technical aptitude; be attentive to detail; and work under time constraints.
Ability to perform algebraic math; read and understand technical information; create documents; present information to others; and solve practical problems.
Ability to utilize support tools (i.e., diagnostic tools and software, hand tools, power tools, cleaners, ladders, etc.).

Responsibilities

Configure and support enterprise systems (e.g., device management systems, identity management systems, network systems, telecommunications systems, building systems, etc.) to ensure efficient systems operations.
Maintain and improve enterprise systems functionality (e.g., install software updates and patches, develop automations and integrations, etc.)
Troubleshoot and resolve issues related to enterprise systems use.
Research and recommend solutions to improve the efficiency of enterprise systems operations.
Provide customer service, demonstrating professionalism and courtesy, over the phone, in-person, and via communications platforms (eg., email, chat, etc).
Use resources (e.g., search engines, knowledge bases, wikis, documentation, forums, etc.,) to independently research problems and find resolutions.
Collaborate with cross-functional teams, district personnel, vendors and service providers, etc., to improve support and resolve problems.
Participate in meetings, training, conferences, projects, etc.
Prepare reports and documentation related to providing enterprise system support.
Stay up-to-date on emerging technologies, support trends, cybersecurity practices, etc.