Enterprise Systems Administrator

Los Angeles County Museum Of Natural History Foundation • Los Angeles, CA

5h • $26 • Onsite

About The Position

The Natural History Museums of Los Angeles County (NHMLAC) include the Natural History Museum in Exposition Park, La Brea Tar Pits in Hancock Park, and the William S. Hart Museum in Newhall. They operate under the collective vision to inspire wonder, discovery, and responsibility for our natural and cultural worlds. The museums hold one of the world’s most extensive and valuable collections of natural and cultural history—more than 35 million objects—used for groundbreaking scientific and historical research, and community engagement. From NHM’s opening in 1913 as the very first museum in Los Angeles, the organization has entered an exciting new era of transformation with building projects and campaigns, exhibitions, community outreach and impactful audience engagement.

The Natural History Museum of Los Angeles County is seeking an Enterprise Systems Administrator  for our Digital Strategies department.  The Enterprise Systems Administrator is responsible for administering the configuration, maintenance, and daily operations of the Museum’s guest-facing systems, ensuring reliability and identifying opportunities for improvement. Assisting in the day-to-day product management of the guest systems by gathering and prioritizing user feedback, documenting enhancement requests, coordinating testing, and contributing to ongoing roadmap planning. Collaborating with cross-departmental teams to identify business needs, troubleshoot issues, and inform product improvements that enhance the user experience. Serving as the primary support contact for ticketing users, maintaining documentation, and leading onboarding and training rollout. Maintaining system documentation, configuration standards, and end-user training materials. Liaising with ticketing and enterprise software vendors to track issues, communicate enhancement priorities, and plan future system releases. Assisting with integrations between the ticketing system, CRM  data warehouse platforms and other systems to ensure consistency and data accuracy. Providing support to the Digital Strategies team on broader product management initiatives across CRM, business intelligence, and other enterprise platforms, assisting with requirements gathering, testing, documentation, and cross-system alignment of product priorities.

Requirements

• Bachelor's degree or 3 years of equivalent experience required.
• Foundational experience and understanding of system administration and product management within a technology-focused environment.
• Understanding of key system administration concepts, including user permissions, configuration management, and data integrity.
• Strong organizational skills, with the ability to manage multiple priorities, track progress on open items, and follow through on tasks in a timely and accurate manner.
• Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Strong attention to detail and accuracy when configuring systems, managing data, and documenting processes.
• Ability to work collaboratively and build positive working relationships with staff across departments.
• Customer-focused attitude with a commitment to providing responsive and effective support to staff and system users.
• Exposure to product management practices such as gathering user feedback, documenting requirements, testing functionality, and supporting feature rollouts.
• Proficiency with standard office and collaboration software (e.g., Microsoft Office Suite, Google Workspace) and comfort learning new enterprise applications quickly.

Nice To Haves

• Knowledge of or experience with basic coding or scripting languages (e.g., HTML, CSS, JavaScript, Python, SQL) is a plus.
• 1-3 years experience with ticketing, CRM, or point-of-sale (POS) systems and an understanding of how data flows between these systems and other enterprise platforms is a plus.

Responsibilities

• Act as an administrator and point of contact for the Museum’s guest systems, supporting their daily configuration, maintenance, and optimization.
• Serve as an internal product owner for the guest-facing platforms, helping define and communicate the systems’ vision, strategy, and priorities for use across organizational teams (e.g., Guest Relations, Marketing).
• Configure and monitor systems to ensure a seamless user experience for guests and internal teams, including alignment with CRM, business intelligence, and additional enterprise systems.
• Assist in managing the platform roadmap by prioritizing updates, coordinating testing, and supporting system enhancements based on business value and departmental needs.
• Plan and coordinate the rollout of new features, workflows, and integrations, including creating documentation, communicating updates, and supporting user training.
• Gather requirements and feedback from stakeholders to identify opportunities for process improvement, automation, and greater efficiency.
• Facilitate meetings and working sessions with multiple stakeholders across departments to gather feedback, align priorities, and communicate updates on system enhancements and project milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level