Enterprise Systems Administrator

Poarch Band of Creek Indians • Atmore, AL

2d • Onsite

About The Position

We are looking for motivated professionals who thrive on flexibility, take ownership through accountability, and are driven by a passion for innovation. In this role, you will have the opportunity to contribute your expertise, adapt to evolving challenges, and deliver impactful results that support our mission and goals. By fostering creative solutions and embracing new opportunities, you will play a key role in shaping a dynamic and forward-thinking environment.

The Enterprise Systems Administrator is a professional staff member responsible for the management, maintenance, and optimization of enterprise-level applications and systems used by the Poarch Band of Creek Indians. These systems, which may be housed on premises or in the cloud, include critical software packages for email services, financial management, human resources, tribal services, and other organizational functions. The Enterprise Systems Administrator will ensure system security, functionality, and integrity while optimizing applications for peak performance. This role also involves troubleshooting, disaster recovery planning, vendor management, and ensuring compliance with audit processes. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.
Professional Staff of the Poarch Creek Indians will consistently demonstrate the abilities to influence, innovate, flex their style, and problem solve along with a strong commitment to embodying the core values of the Poarch Creek Indians, which include Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Requirements

• Must have one of the following: a. Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or related field with three (3) years of professional experience administering enterprise applications and systems, including hands-on management of Microsoft Azure and Active Directory environments, implementation of system patches and upgrades, and troubleshooting complex application or infrastructure issues in a multi-system environment required; or b. An equivalent combination of education and progressively responsible experience in enterprise application administration, Microsoft Azure and Active Directory management, system updates, and multi-system troubleshooting may be considered in lieu of the degree requirement, for a total of up to seven (7) years.
• Experience or familiarity with cloud environments (e.g., Microsoft Azure or AWS), including deployment, management, and optimization of cloud-based systems required.
• Proven experience in Active Directory management, including Group Policy creation and security enforcement required.
• Hands-on experience with system security, including patch management, backup, and participation in disaster recovery planning required.
• Experience in software testing, including functional, integration, and performance testing for internally developed or enterprise applications required.
• Vendor management experience, including evaluating vendor proposals, managing service agreements, and troubleshooting escalated issues required.
• Ability to work odd and irregular hours, as needed.
• Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.
• Demonstrated ability to provide end-user technical support, develop training materials, and deliver training sessions.
• Proficient in managing and optimizing Microsoft Azure environments, including resource configuration, monitoring, and cost control.
• Strong understanding of Active Directory, including user management, group policies, and auditing practices.
• Experience with performance tuning, version control, and issue resolution for large-scale business applications.
• Skilled in managing secure enterprise email environments, including spam and phishing protection.
• Knowledgeable in testing methodologies for custom software and ensuring compatibility with existing systems.
• Familiarity with security best practices, system hardening, vulnerability management, and audit preparedness.
• Ability to resolve complex technical issues and maintain accurate incident documentation.
• Experienced in working with vendors on system implementation, support, and SLA enforcement.
• Strong customer service orientation with the ability to provide end-user support and training.
• Skilled in maintaining detailed system records and developing operational and compliance documentation.
• Capable of evaluating system performance, identifying improvement opportunities, and implementing solutions.
• Effective communicator and collaborator across IT teams, departments, and external partners.
• Proactive in identifying emerging technologies and implementing process improvements aligned with organizational goals.
• Proactively seeks opportunities to improve processes, practice, and policy.
• Adapts their style to suite the situation and audience. Can read the room and act accordingly.
• Ability to identify root causes and easily overcomes obstacles.
• Must be people oriented, relate well to people from diverse backgrounds, and possess respect for others. Serve as a role model.
• Must possess character that earns the confidence of program participants, aspire to your highest self, and serve as a cultural ambassador to others.

Nice To Haves

• Certifications appropriate for the position are strongly preferred.
• Experience with SQL Server including familiarity with database management, query optimization, and troubleshooting is preferred.
• Project management experience is preferred, particularly in planning, coordinating, and delivering IT-related initiatives.

Responsibilities

• Manages and maintains the Tribe’s Microsoft Azure environment, including configuration, monitoring, and optimization of cloud-based applications and infrastructure.
• Oversees the Tribe’s Active Directory environment, ensuring effective user management, group policy configuration, and compliance with security protocols.
• Ensures optimal performance and flexibility of enterprise applications by implementing continuous improvements that align with organizational needs and vendor standards.
• Administers and maintains secure, reliable email systems with robust spam and phishing prevention tools, while educating users on email security best practices.
• Supports internally developed software by collaborating with development teams, performing rigorous testing, and providing feedback to ensure functionality and reliability.
• Applies system patches, updates, and version upgrades to maintain enterprise system integrity and compliance with internal security policies and audit requirements.
• Participates in audit processes for enterprise systems, providing documentation and ensuring corrective actions are implemented as needed.
• Maintains accurate records of software versions and patch levels, monitor vendor updates, and recommend timely installations to reduce risk.
• Assists Network Engineers in conducting data restoration tests and participating in disaster recovery planning and documentation.
• Troubleshoots and resolves issues related to enterprise applications and systems, documenting incidents in the service management database.
• Collaborates with vendors to ensure service delivery meets contractual obligations and escalate complex issues when necessary.
• Supports vendor selection processes by developing technical bid specifications, evaluating estimates, and participating in procurement activities.
• Provides technical support to end-users and department stakeholders by analyzing needs, recommending solutions, and assisting with implementation.
• Monitors Azure performance and apply configuration changes to enhance cost efficiency and system performance.
• Audits Active Directory activity to detect unauthorized access or configuration anomalies.
• Collaborates with developers during software design phases to ensure compatibility with enterprise systems and policies.
• Performs functional, integration, and performance testing for internally developed software, and validate bug fixes through follow-up testing.
• Coordinates with vendors to implement updates or configuration changes that align with business objectives.
• Conducts regular security assessments and vulnerability scans, addressing findings and improving system protections.
• Communicates patch and update plans to stakeholders, minimizing operational disruptions.
• Monitor backup systems to ensure data integrity and perform regular restoration tests.
• Track and enforce service level agreements (SLAs) with vendors to ensure accountability.
• Deliver user training and develop support documentation for new system features or application rollouts.
• Participate in audits by maintaining detailed documentation of system configurations, processes, and procedures.
• Stay informed on emerging technologies and propose system improvements to IT leadership.
• Implement new processes to improve system performance, security, and user satisfaction.
• Support community-focused initiatives and participate in cross-functional IT projects as needed.
• Performs other duties as assigned by the appropriate person.

Benefits

• Voluntary full-time benefit offerings include the following - medical, dental, vision, and life insurance and other volunteer insurance options.
• We also offer an Employee Assistant Program (EAP), paid time off, paid holidays, 401K with matching, bonuses, and COLA increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees