Enterprise System Administrator

Boyd Cat - Electron Drive•Louisville, KY

24d•Hybrid

About The Position

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers The Enterprise Systems Administrator provides second-level technical support for the company's technology systems

Requirements

Act as technical lead for projects related to Cloud, CRM, ERP systems
Provide backup support for database administration
Travel to branches or other locations as required to perform assigned duties, maintaining a valid driver's license
Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
Bachelor's degree in business or comparable
Complete course and successfully pass course exams in at least on Microsoft product skills that relate to Cloud, CRM and/or ERP systems
5 years of Microsoft Dynamics AX technical experience
3 years' experience of database monitoring and scripting
Demonstrated superior customer support skills
Willingness to learn and be trained
Excellent interpersonal skills, and written and verbal communication skills
Able to communicate with team members and customers
Good working knowledge of computers, spreadsheets, word processing programs
Highly self-directed
Ability to work independently or in a team environment with rapidly changing priorities and demands

Responsibilities

Report to IS Management on project status and system issues
Provide support for implementation, maintenance, upgrades, and documentation of integrations for connected systems (API, COMAX, REST, SOAP, EDI, AIF, etc)
Monitor functionalist of ERP and related systems to ensure optimal performance, identify, system issues, and take corrective action
Implement code update into multiple environments
Schedule and monitor cloud, CRM, ERP batch jobs and interfaces for exceptions and address them according to documented procedures
Develop, implement and maintain PowerShell and SQL scripts with related documentation
Maintain knowledge of current and future technology and software
Maintain data files and databases according to documented procedures
Maintain daily checklist of duties and created detailed documentations of all daily/weekly/monthly procedures
Work closely with Business analyst in relation to Cloud, CRM, ERP for the purpose of delivering business requirements, configurations, performance, reported issues and interfaces
Support company employees with Cloud, CRM and ERP questions and/or problems related to Cloud, CRM and ERP setup, architecture and performance issues
Support training IT personnel and answering questions related to Cloud, CRM and ERP setup and architecture
Supports administration of active directory for Cloud and on-Prem
Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
Follow all work, safety rules, and procedures
Perform other duties as necessary and assigned