Enterprise Support Claims Coordinator

Covenant Logistics•Chattanooga, TN

10d•$19 - $30

About The Position

The Enterprise Support Claims Coordinator will provide accident and incident responses for the enterprise when company personnel and/or assets are involved. The role is also responsible for ensuring hazmat and security shipments are dispatched and transported in compliance with both internal company policies and governmental requirements.

Requirements

Ability and desire to work in multi-task fast paced environment
Detail oriented and self-motivated (can work alone if required)
⁠Ability to work with complex, sensitive, and stressful incidents.
Understanding and/or knowledge of government regulations applicable to the transportation industry
Good interpersonal skills
Excellent communication (verbal/written)
Ability to work with situations requiring confidentiality
Flexibility to work different shift schedules when needed
Proficient in Microsoft Office Suite
Bachelor’s Degree or equivalent work experience required

Nice To Haves

Experience working in a high-volume call center preferred
Ability to communicate verbally and in writing in Spanish preferred
Experience working with Risk Management Information Systems (RMIS) preferred

Responsibilities

Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper documentation of claims and supporting documents within internal systems)
Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
Assist with on-going personnel training and training of new team members
Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
Work overtime when needed to support the team and Enterprise

Benefits

401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members