Enterprise Resource Planning (ERP) Director

Commonwealth of Massachusetts • Boston, MA

6h • Hybrid

About The Position

The Office of the Comptroller (CTR) is seeking an experienced ERP Director to lead the Statewide ERP Management Team (SEMT) in CTG. SEMT is responsible for the day-to-day leadership, reliability, and continuous improvement of the Commonwealth’s ERP ecosystem supporting mission-critical fiscal processing and partner agency workflows across Massachusetts state government. This role is accountable for ensuring the ERP platform reliably supports statewide fiscal cycles, with secure system controls, stable operations, and audit-ready system configurations.

The Commonwealth is engaged in a multi-year effort to upgrade and replace its core ERP applications. The new financial and ledger system is being implemented in February 2026, after which time its operation and management will be led by the ERP Director. The payroll and human capital management system will be implemented in 2026-2027 and then be managed by the ERP team. The ERP Director will therefore be in a leading position to help the Commonwealth maximize the value and effectiveness of these systems, which are used to execute an annual budget of over $60 billion dollars and to serve a total employee population of nearly 140,000 people in 170+ departments.

This role requires strong fluency in statewide fiscal processes and the ability to lead through influence across external partners. The ERP Director ensures accurate, timely execution of core cycles while building a disciplined operating model for issue management, change coordination, testing readiness, stakeholder communications, and measurable service outcomes.

Requirements

• Experience working in environments with formal financial controls, audit requirements or regulatory constraints.
• Demonstrated experience supporting mission-critical business processes (e.g., accounting, procurement, payments, payroll, grants, or similar) where accuracy and timeliness are non-negotiable.
• Demonstrated ability to work effectively across multiple stakeholder groups including executives, agencies, technical teams, and vendors using clear, concise communication and strong follow-through.
• Proven ability to implement disciplined operating practices for incident, problem, and change management, including measurable accountability and results.
• Strong written communication and documentation skills (SOPs, change notes, testing guidance, partner communications).
• Demonstrated ability to manage cross-system dependencies (interfaces, data pipelines, reporting ecosystems) and coordinate impact analysis across stakeholders during changes and releases.
• Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in IT Administration, IT Management, or IT Project management, of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Nice To Haves

• 10+ years supporting or leading ERP / financial systems / enterprise application environments (public sector or highly regulated environments preferred).
• 5+ years of progressive leadership experience managing teams, priorities, and delivery in partnership with vendors and cross-functional stakeholders.
• ERP backend experience with Oracle-based ecosystems and enterprise fiscal workflows.
• Familiarity with modern data platforms such as Snowflake and governed data access patterns.
• Experience with enterprise ETL/integration tooling and scheduled/batch integration patterns for near-real-time and nightly cycles.
• Understanding of vendor-hosted / partner data landscapes and cross-cloud data movement into enterprise analytics platforms.
• Experience using ITSM tools (ServiceNow) to manage intake, triage, escalation, and change coordination.
• Demonstrated experience leading teams in high-accountability environments, including performance management and partnering with leadership & HR within policy or labor frameworks.

Responsibilities

• Lead SEMT’s day-to-day execution including staffing, prioritization, performance management and team development.
• Manage the operational health of ERP services supporting statewide fiscal activity by understanding critical cycles, controls, dependencies, and deadlines and ensuring reliable outcomes.
• Serve as CTR’s primary day-to-day technical lead to ensure payments and fiscal processing stability, release readiness, and timely resolution of defects impacting agencies.
• Establish and maintain disciplined operating practices for intake, triage, root-cause analysis, backlog management, release readiness, and change coordination.
• Direct testing and validation practices including UAT support, regression readiness, release notes, and go/no-go coordination to ensure safe, predictable production changes.
• Develop and maintain consistent documentation, SOPs, and knowledge management so the team can operate with clarity.
• Define and track service outcomes of incident aging, SLA/OLA performance, defect/backlog health, release readiness, and partner satisfaction and drive continuous improvement based on measurable results.
• Partner with internal CTR Teams on aligning priorities, reporting needs, integrations, and agency communications, ensuring stakeholders receive timely and accurate information.
• Ensure ERP platforms support audit and compliance requirements by maintaining secure configurations, system logging, and other disciplines and practices that enable business units to meet internal controls and audit standards.
• Coordinate with risk and compliance stakeholders to manage controls and remediation.
• Develop and support a high-performing team through coaching, clear expectations, skill development, and succession planning in a lean environment.
• Continuously improve partner experience and internal execution by simplifying workflows where possible and strengthening control points where necessary without compromising compliance.

Benefits

• paid vacation, sick and personal leave time
• health, dental and vision insurance through the Commonwealth’s Group Insurance
• optional pre-tax Health Savings Account plans
• Commonwealth’s State Retirement Plan
• opportunity to elect life insurance, long term disability insurance, deferred compensation savings, tuition remission, pre-tax commuter account plans, along with other programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed