Enterprise Project Manager

Nisc•Saint Louis, MO

63d

About The Position

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily Energy and Communications cooperatives across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld's Best Places to Work survey for twenty-two consecutive years and we are looking for qualified individuals to join our Team. The Enterprise Project Manager (EPM) position is responsible for providing enterprise project oversight for specific and assigned projects, while continually managing Member and internal expectations. You will also be responsible to mentor other employees in the use of project management principles and NISC Project Management Office (PMO) initiatives, as well as have a high level of customer interaction. Additionally, you will be responsible for ensuring the NISC project team understands the customers' expectations and will communicate with the customer to assist in aligning their expectations with the scope of the project. Requires concise communication and working at an enterprise level at NISC. This position oversees project issue resolutions appropriately while ensuring communication among different areas, both internally and externally. Identify and manages risk by having an understanding and awareness of project status. Reports assigned project initiatives to the PMO, specific EPM project oversight to the NISC Executive Sponsor, and is directly supervised by the Lead Enterprise Solutions Manager.

Requirements

Generally requires 8+ years of experience in related field or capacity.
Advanced level knowledge of business related software applications and services.
Advanced level knowledge of the Energy and/or Communications industries.
Advanced level knowledge of Project Management processes and theory.
Excellent verbal and written communication skills.
Excellent presentation and training skills.
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
Excellent research and problem-solving skills with a strong attention to detail.
Excellent ability to organize and prioritize.
Excellent ability to set and manage internal and external. Member/Customer expectations.
Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
Excellent ability to demonstrate initiative and accountability.
Excellent ability to multi task and time manage.
Excellent ability to demonstrate professionalism.
Excellent ability to troubleshoot.
Advanced level understanding of change management best practices.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Ability to mentor others.

Responsibilities

Provide Member/Customers with a consistent enterprise project initiation and project closure, as well as facilitate project related issues that arise during the project.
Single point of coordination and objective voice for the Member/Customer on enterprise implementation projects.
Assess risk or high priority situations encountered during the project and take appropriate action to provide response or resolution as needed.
Serve as a knowledgeable point of contact around understanding NISC enterprise solutions and integrations.
Proactively engage internal and external customers to address potential project impediments while managing the execution of project risk mitigation plans.
Assess, analyze, and understand the enterprise impact of Member/Customer requests, determines an effective delivery for the request and gains assistance from internal and external stakeholders to resolve effectively to solution.
Continuously consider project health statuses and proactively reestablish expectations as necessary.
Ensure project tools for upsell projects are accurate and ready for Member/Customer use.
Work with Team Leads to monitor ensure Project Plans are updated timely, consistently, and kept current.
Fully utilizes all project management and implementation best practices.
May be asked to prepare and present materials at the Member Information Conference (MIC).
Work and communicate directly with internal and external executives in relations to project execution.
Coordinate and execute enterprise project meetings.
Coordinate and drive internal troubleshooting and resolution of enterprise project related impediments.
Ability to mentor other team members.
Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
Commitment to NISC's Statement of Shared Values.
Other duties as assigned.