Enterprise Operations & Shared Services (EOSS) Technology Lead Role

Citi•New York, NY

About The Position

We are seeking a Senior Technology Leader to serve as trusted advisor to the Enterprise Operations & Shared Services business. This role sits within the Chief Operating Office (COO) Technology Organization. This strategic role is pivotal in owning and driving the end-to-end technology book of work specifically for the EOSS domain. This includes all aspects of Enterprise Operations solutions, such as Fraud, KYC, Business Operations Shared Services (BOSS), Procurement & Third Party Management (P&TPM), Global Workforce Management (GWM) and Knowledge Management (KM). The successful candidate will leverage deep expertise to simplify, consolidate, and innovate the technology landscape across the entire EOSS lifecycle. This leader will blend exceptional portfolio leadership, delivery execution, and strategic stakeholder management to translate complex business outcomes into a clear, actionable, and impactful technology roadmap with measurable business value, while maintaining a strong enterprise view on architecture and risk.

Requirements

Please see the requirements listed above.

Nice To Haves

For complementary skills, please see above and/or contact the recruiter.

Responsibilities

Strategic Technology Advisory & Architecture Leadership for Enterprise Operations Shared Services: Act as a trusted strategic technology advisor to the EOSS business head, providing expert guidance on enterprise architecture, technology strategy, specific to procurement, vendor management, invoicing, and payment processes.
Drive the simplification and consolidation of technology platforms and solutions within the EOSS domain, consolidating and enhancing efficiency, and ensuring integration across the enterprise.
Establish and maintain a multi-year technology roadmap that is aligned with COO strategy, enterprise architecture principles, financial objectives, and critical risk mandates for EOSS.
Provide architectural oversight and direction for all COO technology initiatives related to Source to Pay, ensuring solutions are scalable, secure, resilient, and aligned with future-state visions.
Portfolio Planning & Prioritization: Lead the annual planning and quarterly reprioritization cycles for the EOSS technology portfolio, encompassing intake, detailed scoping, robust sizing, critical dependency mapping, funding alignment, and strategic sequencing of technology initiatives.
Manage portfolio financials, ensuring optimal stewardship of technology investments and clear value realization tracking across the EOSS ecosystem.
Execution & Delivery Excellence: Orchestrate and lead complex, cross-functional delivery efforts for EOSS initiatives, spanning engineering, product, architecture, cyber security, risk & compliance, data, and business operations teams.
Proactively identify and resolve impediments, manage critical paths and inter-team dependencies, ensuring on-time and on-budget delivery of high-quality EOSS solutions.
Stakeholder Engagement & Executive Communication: Serve as the primary technology point of contact for COO leadership regarding EOSS, providing executive-ready updates, strategic insights, and preparing comprehensive materials for steering committees.
Facilitate high-impact Steering Committees, Portfolio Review Boards, and Architecture Review Board engagements, driving informed decision-making for Source to Pay technologies.
Innovation, Automation & Efficiency: Identify, champion, and deliver AI-driven and automation opportunities across EOSS operations, leveraging emerging technologies such as generative AI, predictive analytics, workflow intelligence, and robotic process automation (RPA) to transform procurement, invoicing, and payment processes.
Drive significant efficiency programs, targeting measurable improvements in operational cycle time, data accuracy, process throughput, and cost-to-serve across the COO's EOSS mandate.
Risk & Controls Alignment: Ensure all EOSS technology solutions and processes adhere to internal risk and control frameworks, external regulatory requirements, and audit standards.
Proactively identify, assess, and mitigate technology-related risks within the EOSS portfolio.

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.

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