Enterprise IT Support Engineer I

QTS Data Centers • Fort Worth, TX

20d

About The Position

The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary.

Requirements

• Associates degree or equivalent professional experience
• Two or more years of help desk, technical support, or desktop support experience
• One or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc.
• Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365,Visio, Project, Slack, Acrobat, SEP
• Working knowledge of Active Directory, basic Windows security, and file and share permissions
• Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE
• US Citizenship for this position is required by law due to federal customer contracts

Nice To Haves

• One or more years of experience with Exchange user administration
• Familiarity with ServiceNow
• A+ Certification

Responsibilities

• Responsible for desktop support, printing support, VPN support (may include support for telecommuters) and limited server support
• Provide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phones
• Provide onsite assistance for Systems Engineers when needed
• Install new or maintain existing desktops based on specifications
• Participate in the design of new or changing systems
• Participate in functional test planning and testing for the assigned functional area(s) or project(s)
• Participate in problem solving and troubleshooting for the assigned task(s),functional area(s) or project(s)
• Share knowledge by effectively documenting work
• Stay current with changes in the technical area of expertise
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
• Provide weekly status reports on individual projects and tasks

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• This position is Bonus eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree