Enterprise Infrastructure Systems Engineer (Remote)

Experity•Chicago, IL

34d•$75,000 - $100,000•Remote

About The Position

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country. The Enterprise Systems Engineer II is responsible for the installation/configuration, maintenance/operation, and monitoring/troubleshooting of all systems/applications supporting Experity's internal and external customers. The role is heavily involved in researching new products, services, and technology allowing for continued innovation with the services provided by the team. This process includes defining the needs, benefits, costs, and tasks required to complete each project. Tasks completed for each project are discussed daily in a team setting.

Requirements

Three years of similar work experience.
Understanding of ITIL change management concepts.
Knowledge and awareness of HIPAA security requirements.
Understanding of servers, networking, and other hardware devices.
Ability to prioritize work and activities. Use time efficiently, schedule and track projects. Document project status changes.
Keep all documentation and other items organized and filed.
Keep management apprised of new and/or updated information about projects or other issues.
Understanding of PowerShell commands and scripting recommended.
Knowledge of DevOps Principles and Tools (Terraform, Ansible, Chef).
Understanding of Cloud (AWS, Azure, GCP).
Familiarity with GitHub.
Effectively present information and respond to questions from managers.

Nice To Haves

Understanding of PowerShell and Ansible commands and scripting.
Cloud certifications (Ideally AWS).
Understanding of ITSM concepts.
Strong technical skills in computer hardware, software, and network systems.
Relevant industry certifications (such as CompTIA A+, Network+, Security+, Microsoft Certified Systems Engineer).

Responsibilities

Adhere to and enforce security policies.
Provide rotational off-hours support to staff.
Available for off-hour system maintenance and upgrades.
Prioritize, track, and complete assigned tasks.
Keep management updated on all tasks.
Respond to and resolve tier 2 incidents.
Ability to clearly communicate and pass on knowledge to other team members.
Create and maintain accurate documentation, including operation procedures and troubleshooting guides.
Perform daily health checks and continuous monitoring of all critical systems.
Diagnose and troubleshoot technical issues, either remotely or onsite, and provide prompt resolution.
Develop and maintain scripts (Powershell, Bash, Python) to automate routine tasks.
Installation, configuration, and maintenance of backup software.
Stay current with emerging technologies and industry trends.
Assist with maintaining high security and keeping servers and apps up to date.
Installation of Windows and Linux servers, workstations, and virtual machines.
Collaborate with other IT team members to implement new technology solutions and upgrades.
Active Directory administration and maintenance including FSMO roles, group policy, and forests.
Continuously evaluate the effectiveness of existing IT systems and make recommendations for improvements.
Build and design deploys controlled by Jenkins and Ansible scripts.
Maintain code in GitHub repositories.
Other duties as assigned.

Benefits

Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
Flexibilityâ¯- Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
Career Developmentâ¯- Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
Team Building -â¯We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

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