Enterprise Fraud Claims Analyst

UMB Bank•Kansas City, MO

40d

About The Position

This position will report directly to the Manager, Enterprise Fraud Claims, supporting UMB’s protection against multi-channel payment fraud loss. These payment channels will include Card (Debit and Credit), Check, Digital Online Banking, Mobile, Wire, ACH & P2P. Responsible for managing multi-channel fraud claims. Responsible for mastering the associated systems and tools used for managing fraud claims and non-fraud dispute claims as required. Responsible to continually evaluate the effectiveness of existing case management tools and identify to the Manager, Enterprise Fraud Claims of performance gaps or defects. Responsible to adhere to the applicable regulatory requirements governing fraud claims for cards, checks, ACH, and wire. Knowledgeable of VISA charge-back rules and regulations, NACHA rules and the Uniform Commercial Code as they apply to case management and recovery actions accordingly. Responsible for ensuring compliance to Bank standards, policies, and procedures. Will work closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and the expectations of the Director of Enterprise Fraud Operations. Works closely with the Enterprise Fraud Prevention Team and Line-of-Business partners to identify adverse impacts to customers, provide solutions, and implement change to ensure the best customer experience. Responsible to provide subject matter expert support in regard to training of front-line personnel relevant to cards, checks, ACH, and wire fraud prevention measures. Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends. Must stay current with UMB’s fraud policies and procedures. Must be able to deliver to stringent timelines confidently. Other duties as assigned.

Requirements

Demonstrates in-depth knowledge of back office fraud claims processing in at least one area of the following: Check, ACH, Wire, Cards.
Demonstrates knowledge of report building and presentation of analysis results
Advanced knowledge of Microsoft Office suite (emphasis on Excel)
Demonstrates aptitude for problem solving, analytics, and reporting
Demonstrates ability to manage time and meet deadlines – works under very limited supervision
Demonstrates ability to work proactively & collaboratively in a team environment
Demonstrates strong written communication skills
Demonstrates ability to manage time and meet deadlines – works independently
Demonstrates ability to work proactively & collaboratively in a team environment
Demonstrates solid written communication skills
Knowledge of Banking Regulations: Reg E, Reg CC, and NACHA
Demonstrates ability to partner with multiple lines of business to achieve common goal
High School education
2+ years fraud claim processing experience in card, check, ACH or wire
2+ years card, check, ACH, wire or any combination of fraud operations experience

Nice To Haves

Working knowledge of FDR
Ability to navigate multiple systems
Experience with FIS, IBM and First Data fraud case management tools.
Experience with back office operations dealing with fraud claims governed under VISA charge-back rules, ACH claims under NACHA and check claims under the UCC.
Experience creating Business Requirement Documents
Experience in User Acceptance Testing
College Degree
Cross payment multi -channel fraud experience.
Analytic experience
VISA, MasterCard charge-back experience, familiarity with NACHA rules and the UCC.
3 years Card, Check, ACH, Wire or any combination of fraud operations experience

Responsibilities

Managing multi-channel fraud claims.
Mastering the associated systems and tools used for managing fraud claims and non-fraud dispute claims as required.
Evaluating the effectiveness of existing case management tools and identify to the Manager, Enterprise Fraud Claims of performance gaps or defects.
Adhering to the applicable regulatory requirements governing fraud claims for cards, checks, ACH, and wire.
Ensuring compliance to Bank standards, policies, and procedures.
Working closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and the expectations of the Director of Enterprise Fraud Operations.
Working closely with the Enterprise Fraud Prevention Team and Line-of-Business partners to identify adverse impacts to customers, provide solutions, and implement change to ensure the best customer experience.
Providing subject matter expert support in regard to training of front-line personnel relevant to cards, checks, ACH, and wire fraud prevention measures.
Communicating regularly with peer banks and industry organizations to maintain awareness of industry risks and trends.
Staying current with UMB’s fraud policies and procedures.
Delivering to stringent timelines confidently.

Benefits

Paid Time Off
a 401(k) matching program
annual incentive pay
paid holidays
a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
health savings, flexible spending, and dependent care accounts
adoption assistance
an employee assistance program
fitness reimbursement
tuition reimbursement
an associate wellbeing program
an associate emergency fund
various associate banking benefits