Enterprise Customer Director, Americas

Planhat • Chicago, IL

19d

About The Position

We’re seeking a commercial leader to run our Enterprise Customer Management team across the Americas. In this role, you will own adoption, retention, expansion, and health metrics for our largest customers. You will lead a team, build strategic plans, and get scrappy — diving into the details when needed to drive meaningful impact.

Responsibilities

• Lead and grow a senior and high-performing Enterprise Customer Management team (Customer Managers & Technical Deployment Leads) supporting our top-tier accounts
• Own and fully execute renewals, expansion, and customer health goals for strategic enterprise clients.
• Develop and execute enterprise customer strategies, tailored to large and complex accounts
• Build and nurture executive-level relationships (C-level, VP) with customers, ensuring Planhat aligns with their business outcomes
• Lead QBRs, success plans, and executive business reviews to demonstrate value
• Collaborate with Sales, Product, Professional Services, and Support to ensure a seamless customer journey
• Get tactical: step in on critical accounts, resolve escalations, and mentor your team on execution
• Use data to drive decision-making: monitor health metrics, adoption patterns, and risk, then take proactive action
• Contribute to global CS strategy, sharing learnings and scaling best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed