Enterprise Contact Center Senior Representative (Annuities)

Securian Financial

4d • $18 - $32 • Hybrid

About The Position

Are you a FINRA Series 6 licensed professional looking to leverage your credentials in a rewarding customer service career? Join Securian Financial’s Enterprise Contact Center as a Senior Representative supporting our Annuity business line. This position is intended for licensed professionals seeking to integrate their regulatory expertise with a commitment to delivering outstanding customer service. Why This Role: Put your Series 6 license to immediate use supporting both fixed/indexed and variable annuity products. Monday-Friday schedule, NO weekends. Virtual hybrid work model with flexibility (must reside within a 90-minute commutable distance to our offices). Comprehensive training and mentoring to build your annuity expertise. Advancement opportunities within our growing team. Join a company committed to helping customers build secure tomorrows. Responsibilities include but not limited to: As a licensed Contact Center Senior Representative, you will be a trusted guide and problem solver, providing expert support to customers, financial professionals, channel partners and distributors via phone. Your Series 6 license enables you to service our full product portfolio, including variable products that require regulatory licensing. Deliver compassionate, timely and accurate responses from simple to complex annuity inquiries. Explain and resolve policy or account issues for customers and channel partners. Support both fixed/indexed annuities and variable products. Navigate regulatory requirements while maintaining excellent customer experience. Meet or exceed contact center performance metrics while upholding Securian's quality standards. Handle 35-50 customer interactions daily across multiple channels. Work Environment: Location: Virtual hybrid model - must reside within 90-minute commutable radius of Macon, Georgia office. Training Hours: 8:00 AM - 4:45 PM CST. Ongoing Schedule: Assigned after training completion. Business Hours: Monday-Thursday 7:30 AM - 5:30 PM, Friday 7:30 AM - 4:30 PM CST. In-Office Requirements: Event-based for technical issues, or for moments that matter. The compensation range is $22-$24 hourly. The salary range provided on the posting is broad to account for varying positions at this level within the enterprise. We share our ranges for transparency and to account for individuals with different experiences and skillsets, as well as to allow for growth within the level. Qualifications: Active FINRA Series 6 license. Strong customer service mindset. Excellent verbal and written communication skills. Professional phone etiquette and active listening abilities. Self-motivated, punctual and dependable. High level of reliability, trustworthiness and ability to maintain confidentiality. Technical proficiency: ability to navigate multiple systems simultaneously while maintaining effective customer engagement. Strong typing skills and computer literacy. Ability to multi-task and manage time effectively in a fast-paced environment. Quick learner with strong knowledge retention. Meets technical requirements for remote work (bandwidth and system specifications). Preferred Qualifications: Experience in the financial services or insurance industry. Background servicing annuity or life insurance accounts (new business and/or in-force). Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center. What Sets You Apart: Successful candidates are empathetic problem solvers who combine regulatory knowledge with genuine care for customers. You reliably uphold high standards in financial servicing and compliance work, demonstrating drive and compassion. The estimated base pay range for this job is: $18.27 - $31.73 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Holidays: Securian provides nine company paid holidays. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian’s benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [email protected], by telephone [phone] (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here If you don't see a role that fits your profile, join our Talent Community to stay informed about news, events and opportunities. Thank you for your interest in Securian Financial. Once you have created a Candidate Home account, feel free to create a job alert to stay up to date on Securian opportunities. We also recommend that you periodically check our job postings and apply directly for positions that interest you. Securian Financial roles are listed with Job Category beginning SF. Be you. With us. We’re a bright-thinking, hard-working team focused on growth with purpose. And with large company resources and a small company feel, it means each of us is a name, not a number. Here, every voice matters — bring us your ideas and curiosity. Discover the best you — with us. We are a Great Place to Work-Certified™ company for the eighth year in a row, based on company-provided data and the results of the Great Place to Work® Trust Index™ survey administered to our employees.

Requirements

• Active FINRA Series 6 license.
• Strong customer service mindset.
• Excellent verbal and written communication skills.
• Professional phone etiquette and active listening abilities.
• Self-motivated, punctual and dependable.
• High level of reliability, trustworthiness and ability to maintain confidentiality.
• Technical proficiency: ability to navigate multiple systems simultaneously while maintaining effective customer engagement.
• Strong typing skills and computer literacy.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Quick learner with strong knowledge retention.
• Meets technical requirements for remote work (bandwidth and system specifications).

Nice To Haves

• Experience in the financial services or insurance industry.
• Background servicing annuity or life insurance accounts (new business and/or in-force).
• Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center.

Responsibilities

• As a licensed Contact Center Senior Representative, you will be a trusted guide and problem solver, providing expert support to customers, financial professionals, channel partners and distributors via phone.
• Your Series 6 license enables you to service our full product portfolio, including variable products that require regulatory licensing.
• Deliver compassionate, timely and accurate responses from simple to complex annuity inquiries.
• Explain and resolve policy or account issues for customers and channel partners.
• Support both fixed/indexed annuities and variable products.
• Navigate regulatory requirements while maintaining excellent customer experience.
• Meet or exceed contact center performance metrics while upholding Securian's quality standards.
• Handle 35-50 customer interactions daily across multiple channels.

Benefits

• Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.
• Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
• Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
• Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
• Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees