Enterprise Contact Center Senior Representative (Annuities)

Securian Financial•St. Paul, MN

2d•$22 - $24•Hybrid

About The Position

Are you a FINRA Series 6 licensed professional looking to leverage your credentials in a rewarding customer service career? Join Securian Financial’s Enterprise Contact Center as a Senior Representative supporting our Annuity business line. This position is intended for licensed professionals seeking to integrate their regulatory expertise with a commitment to delivering outstanding customer service. Why This Role: Put your Series 6 license to immediate use supporting both fixed/indexed and variable annuity products. Monday-Friday schedule, NO weekends. Virtual hybrid work model with flexibility (must reside within a 90-minute commutable distance to our offices). Comprehensive training and mentoring to build your annuity expertise. Advancement opportunities within our growing team. Join a company committed to helping customers build secure tomorrows.

Requirements

Active FINRA Series 6 license.
Strong customer service mindset.
Excellent verbal and written communication skills.
Professional phone etiquette and active listening abilities.
Self-motivated, punctual and dependable.
High level of reliability, trustworthiness and ability to maintain confidentiality.
Technical proficiency: ability to navigate multiple systems simultaneously while maintaining effective customer engagement.
Strong typing skills and computer literacy.
Ability to multi-task and manage time effectively in a fast-paced environment.
Quick learner with strong knowledge retention.
Meets technical requirements for remote work (bandwidth and system specifications).

Nice To Haves

Experience in the financial services or insurance industry.
Background servicing annuity or life insurance accounts (new business and/or in-force).
Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center.

Responsibilities

As a licensed Contact Center Senior Representative, you will be a trusted guide and problem solver, providing expert support to customers, financial professionals, channel partners and distributors via phone.
Your Series 6 license enables you to service our full product portfolio, including variable products that require regulatory licensing.
Deliver compassionate, timely and accurate responses from simple to complex annuity inquiries.
Explain and resolve policy or account issues for customers and channel partners.
Support both fixed/indexed annuities and variable products.
Navigate regulatory requirements while maintaining excellent customer experience.
Meet or exceed contact center performance metrics while upholding Securian's quality standards.
Handle 35-50 customer interactions daily across multiple channels.

Benefits

Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group

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