Contact Center Representative

All In Credit Union • Mobile, AL

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About The Position

Are you a detail oriented professional with a desire to support others in a full range of digital communications? In this role, you will fulfill a wide range of support including explaining services, responding to problems, offering services and products, and communicate any situation involving digital services.

Requirements

• At least one year of similar or related experience in customer service, data entry, and record maintenance.

Responsibilities

• Assist members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
• Provide timely responses to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
• Responsible for ensuring that appropriate records are maintained and required reports are prepared.
• Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
• Responsible for maintaining accurate member account information on E-services. Ensure that member information is consistently up to date with minimal errors.
• Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees