Enterprise Client Success Manager - Intern - Summer 2026
About The Position
Essential Duties and Responsibilities: Strategic Collaboration & Client Support • Partner with Sales Account Directors and Enterprise CSMs on client expansion opportunities, business cases, and strategic initiatives • Attend strategic planning sessions, brand calls with OEM partners, and executive client meetings • Support client onboarding processes by documenting workflows, tracking implementation milestones, and ensuring smooth adoption • Contribute to cross-functional initiatives spanning Product, Engineering, Operations, and Marketing teams Data Analysis & Client Presentation Development • Collect, analyze, and synthesize client performance data for executive presentations and business reviews • Create data visualizations, dashboards, and executive summaries communicating insights and trends • Conduct utilization analysis to identify opportunities for product adoption and client value expansion • Develop client-facing materials including performance reports, trend analyses, and ROI calculations • Support portfolio analysis initiatives to inform strategic resource allocation and account prioritization Issue Resolution & Operational Support • Collaborate with Enterprise CSMs to investigate and resolve complex client issues and escalations • Coordinate with internal partners to drive timely resolution and communicate status to stakeholders • Document resolution processes and contribute to knowledge base development • Identify patterns in client issues and recommend process improvements or product enhancements Strategic Project Leadership • Lead one major strategic project (e.g., client segmentation analysis, cross-sell opportunity assessment, voice of customer synthesis, QBR optimization) • Present findings and recommendations to Enterprise Client Success leadership team • Create comprehensive documentation of learnings, insights, and actionable recommendations
Requirements
- Rising junior or senior pursuing bachelor's degree in Business Administration, Marketing, or related field
- Minimum 3.2 GPA demonstrating strong academic performance
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); SQL or Tableau experience preferred
- Outstanding written and verbal communication skills with ability to present to executive audiences
- Strong analytical mindset with ability to derive insights from complex data sets
- Demonstrated project management capabilities including ability to manage multiple priorities and meet deadlines
- Strong interpersonal skills and ability to collaborate effectively across organizational boundaries
- Customer-centric mindset with genuine interest in solving client challenges
- Intellectual curiosity about business operations and eagerness to learn complex systems
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Nice To Haves
- Previous internship or work experience in customer success, account management, sales, consulting, or related field strongly preferred
- Demonstrated interest in B2B technology, automotive industry, or enterprise SaaS solutions
- Proficiency with CRM platforms (Salesforce experience preferred)
Responsibilities
- Partner with Sales Account Directors and Enterprise CSMs on client expansion opportunities, business cases, and strategic initiatives
- Attend strategic planning sessions, brand calls with OEM partners, and executive client meetings
- Support client onboarding processes by documenting workflows, tracking implementation milestones, and ensuring smooth adoption
- Contribute to cross-functional initiatives spanning Product, Engineering, Operations, and Marketing teams
- Collect, analyze, and synthesize client performance data for executive presentations and business reviews
- Create data visualizations, dashboards, and executive summaries communicating insights and trends
- Conduct utilization analysis to identify opportunities for product adoption and client value expansion
- Develop client-facing materials including performance reports, trend analyses, and ROI calculations
- Support portfolio analysis initiatives to inform strategic resource allocation and account prioritization
- Collaborate with Enterprise CSMs to investigate and resolve complex client issues and escalations
- Coordinate with internal partners to drive timely resolution and communicate status to stakeholders
- Document resolution processes and contribute to knowledge base development
- Identify patterns in client issues and recommend process improvements or product enhancements
- Lead one major strategic project (e.g., client segmentation analysis, cross-sell opportunity assessment, voice of customer synthesis, QBR optimization)
- Present findings and recommendations to Enterprise Client Success leadership team
- Create comprehensive documentation of learnings, insights, and actionable recommendations
Benefits
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- For more details on what benefits you may be offered, visit our benefits page.
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What This Job Offers
Career Level
Intern
