Enterprise Client Success Manager - Intern - Summer 2026
About The Position
Essential Duties and Responsibilities: Strategic Collaboration & Client Support Partner with Sales Account Directors and Enterprise CSMs on client expansion opportunities, business cases, and strategic initiatives Attend strategic planning sessions, brand calls with OEM partners, and executive client meetings Support client onboarding processes by documenting workflows, tracking implementation milestones, and ensuring smooth adoption Contribute to cross-functional initiatives spanning Product, Engineering, Operations, and Marketing teams Data Analysis & Client Presentation Development Collect, analyze, and synthesize client performance data for executive presentations and business reviews Create data visualizations, dashboards, and executive summaries communicating insights and trends Conduct utilization analysis to identify opportunities for product adoption and client value expansion Develop client-facing materials including performance reports, trend analyses, and ROI calculations Support portfolio analysis initiatives to inform strategic resource allocation and account prioritization Issue Resolution & Operational Support Collaborate with Enterprise CSMs to investigate and resolve complex client issues and escalations Coordinate with internal partners to drive timely resolution and communicate status to stakeholders Document resolution processes and contribute to knowledge base development Identify patterns in client issues and recommend process improvements or product enhancements Strategic Project Leadership Lead one major strategic project (e.g., client segmentation analysis, cross-sell opportunity assessment, voice of customer synthesis, QBR optimization) Present findings and recommendations to Enterprise Client Success leadership team Create comprehensive documentation of learnings, insights, and actionable recommendations
Requirements
- Rising junior or senior pursuing bachelor's degree in Business Administration, Marketing, or related field
- Minimum 3.2 GPA demonstrating strong academic performance
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); SQL or Tableau experience preferred
- Outstanding written and verbal communication skills with ability to present to executive audiences
- Strong analytical mindset with ability to derive insights from complex data sets
- Demonstrated project management capabilities including ability to manage multiple priorities and meet deadlines
- Strong interpersonal skills and ability to collaborate effectively across organizational boundaries
- Customer-centric mindset with genuine interest in solving client challenges
- Intellectual curiosity about business operations and eagerness to learn complex systems
- Proficiency with CRM platforms (Salesforce experience preferred)
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Nice To Haves
- Previous internship or work experience in customer success, account management, sales, consulting, or related field strongly preferred
Responsibilities
- Partner with Sales Account Directors and Enterprise CSMs on client expansion opportunities, business cases, and strategic initiatives
- Attend strategic planning sessions, brand calls with OEM partners, and executive client meetings
- Support client onboarding processes by documenting workflows, tracking implementation milestones, and ensuring smooth adoption
- Contribute to cross-functional initiatives spanning Product, Engineering, Operations, and Marketing teams
- Collect, analyze, and synthesize client performance data for executive presentations and business reviews
- Create data visualizations, dashboards, and executive summaries communicating insights and trends
- Conduct utilization analysis to identify opportunities for product adoption and client value expansion
- Develop client-facing materials including performance reports, trend analyses, and ROI calculations
- Support portfolio analysis initiatives to inform strategic resource allocation and account prioritization
- Collaborate with Enterprise CSMs to investigate and resolve complex client issues and escalations
- Coordinate with internal partners to drive timely resolution and communicate status to stakeholders
- Document resolution processes and contribute to knowledge base development
- Identify patterns in client issues and recommend process improvements or product enhancements
- Lead one major strategic project (e.g., client segmentation analysis, cross-sell opportunity assessment, voice of customer synthesis, QBR optimization)
- Present findings and recommendations to Enterprise Client Success leadership team
- Create comprehensive documentation of learnings, insights, and actionable recommendations
Benefits
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- For more details on what benefits you may be offered, visit our benefits page.
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
