Enterprise Applications Support Manager

TireHub Career • Atlanta, GA

13d • Onsite

About The Position

Support Manager - Enterprise Applications Position Summary: The Support Manager - Enterprise Applications is a highly qualified technology leader role responsible for overseeing the day-to-day operations, stability, and performance of TireHub's business-critical enterprise applications including ERP, WMS, Route management, CRM systems. This role combines technical expertise with people leadership to ensure application reliability, incident resolution, automation initiatives, and strategic alignment with organizational goals. As a key liaison between technical teams and business teams, you’ll lead a team to deliver exceptional application support while driving continuous improvement. This position reports to Senior Leader - IT Strategy, Resource Planning and Enterprise Applications.

Requirements

• Bachelor’s / Master’s degree in MIS, Computer Science, or related discipline is preferred.
• Minimum 5 years in a technical support leadership role with people leadership responsibilities.
• Proven experience in application development and/or support, with expertise in troubleshooting.
• Prior leadership experience demonstrates the ability to act as both player and coach.
• Certifications in application support or development are a plus.
• Experience with monitoring tools (i.e. Dynatrace, App Dynamics, Application Insights, New Relic, Open Telemetry).
• Applied experience with ERP lifecycle processes (AP/AR, inventory management, finance, GL) and warehouse-related systems (WMS, TMS, yard management, last-mile delivery).
• Applied knowledge of Azure products (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus).
• Expert proficiency with SQL Server and Transact-SQL.
• Hands-on experience with Jira or similar issue-tracking tools, and GitHub or similar version-control systems.
• Proficiency with Postman or Fiddler for API/web debugging.
• Hands-on experience in Agile/Scrum environments.
• Strong knowledge of best practices for support documentation and knowledge bases.
• Ability to lead technical support teams and establish operational excellence.

Nice To Haves

• Working knowledge Visual Studio IDE.
• Familiarity with .NET (especially Core).
• Exposure to AWS components used within TireHub environment (Elastic Beanstalk, S3, EC2).
• Knowledge of Dynatrace.

Responsibilities

• Team Leadership & Development Leads, mentors, and develops the application support team to ensure high performance, professional growth, and technical excellence. Manages successful onboarding, transition, and cultural integration of new team members. Provides courageous people leadership with ability to motivate, influence, and develop a diverse team of IT professionals. Elevates business exposure and business acumen of support engineers and team members. Fosters a collaborative, high-performance team culture aligned with TireHub values.
• Application Support & Operations Oversees 24/7 monitoring and support for business-critical enterprise applications. Leads incident response efforts to reduce resolution time and improving reliability. Partners with architects and technical leads in Level 2 and Level 3 issue analysis and resolution. Ensures stability, performance, and continuous improvement of enterprise applications and their integrations. Serves as subject matter expert on application performance, availability, and monitoring. Acts as key point of contact for end-users, stakeholders, and vendors, communicating issues, and solutions clearly.
• Technical Quality & Security Ensures technical resource quality across all Connectivity development teams. Maintains security posture compliance of all Connectivity custom solutions (TireHub Connect and TireHub Now). Collaborates with technical leads to manage platform technical debt and code quality. Establishes and enforces standards of excellence for technical support operations.
• Automation & Process Improvement Drives automation initiatives to reduce manual intervention and increase efficiency. Creates and maintains standard operating procedures (SOPs) for support teams. Enhances knowledge base articles and documentation to enable team effectiveness. Develops best practices and tools for creation and maintenance of support documentation.
• Vendor & Budget Management Supports vendor relationships for technical staff augmentation and development services. Manages budgets associate with vendor resources and support operations. Evaluates and optimizes vendor performance and efficiency.
• Project & Strategic Initiatives Participates in projects, system integrations, release management, and capacity planning. Plans and executes large, complex initiatives with project/program management support. Aligns support operations with TireHub’s vision, values, mission, and strategic goals. Develops training materials and conduct training sessions for end-users and support team.
• Project & Strategic Initiatives Participates in projects, system integrations, release management, and capacity planning. Plans and executes large, complex long-term initiatives with support of project/program managers. Aligns support operations with TireHub’s vision, values, mission, and strategic goals. Develops training materials and conduct training sessions for end-users and support team.
• Compliance & Additional Responsibilities Ensures adherence to TireHub policies, procedures, and guidelines. Completes additional tasks assigned by their supervisor or another member of Senior Leadership, as requested.

Benefits

• Premium Free Hubber-Health Insurance
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• Build your financial future with 401(k) including TireHub match
• Access to tire discounts, perks, and so much more!
• Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees