Enterprise Applications Support Analyst

Macalester College•St. Paul, MN

1d•$67,320 - $70,380•Hybrid

About The Position

The Enterprise Applications Support Analyst provides dedicated technical expertise, administration, and operational support for a portfolio of mission-critical campus application platforms. Ensures the long-term stability, security, and integrity of systems that power the student, faculty, and staff experience. Serves as the primary technical and functional expert for their assigned systems, including meal plans, ID card systems, facilities scheduling, and financial aid databases. The position is not eligible for employment visa sponsorship. This is a full-time role with a hybrid weekly schedule (3 days in office required) following the initial training period. About The Department Macalester College's Information Technology Services (ITS) department offers comprehensive services to support the campus community's technological needs. These services include project management, systems consulting, software implementation and maintenance, database management, and data reporting. Additionally, ITS manages the campus network, telecommunications systems, central servers, and information security architecture.

Requirements

Bachelor’s Degree or 5 years of relevant experience may be substituted for a bachelor’s degree
3 to 5 years of experience supporting enterprise or SaaS applications in a professional environment.
Proficiency with MS SQL Server or similar
Proficiency using scripting languages for automation and data handling.
Proficiency supporting enterprise application installations, upgrades, and complex troubleshooting.
Strong analytical skills, proficiency with complex troubleshooting
Strong ability to explain technical concepts to non-technical functional partners.

Responsibilities

System Administration: Provides primary technical support and system administration for assigned applications and their corresponding infrastructure. Acts as the primary technical point of contact with vendors to resolve bugs and coordinate service.
Functional Partnership: Collaborates closely with campus stakeholders to understand their business processes. Provides the documentation and training necessary to empower campus users, and identify opportunities to improve existing workflows.
Troubleshooting & Analysis: Serves as the Tier 2/3 technical lead for application-related issues. Diagnoses root causes across the application, database, and server layers to implement reliable, long-term solutions.
Operational Maintenance: Leads the execution of system upgrades, patches, and environment refreshes. Perform rigorous testing and validation in coordination with functional teams.
Data & Integration Support: Develops, configures, and maintains integrations between enterprise systems. Uses scripting to automate routine administrative tasks.
Departmental Alignment: Maintains a strong service orientation by collaborating with the broader ITS team to ensure effective computing support and system security across the Macalester community.
Other Responsibilities: Completes other responsibilities as assigned. Participates as an active member of the team. Participates in department and college activities and supports implementation of shared goals and initiatives. Provides backup support to other members of the team.

Benefits

10% employer contributions to the retirement plan.
Generous Parental Leave.
Outstanding vacation and sick time packages, plus an additional 10 holidays.
Comprehensive health insurance plans, including a generous employer contribution to Health Savings Account.
Tuition assistance which pays between 75% - 100% of eligible tuition for employee dependents at select institutions.
Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan.
Access to the athletics fitness facility, wellness coaching and activities.

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