Enterprise Applications Support Intern

Arlington County VA•Arlington, VA

22h•Hybrid

About The Position

This is a one-year, full-time, paid Internship Program. IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered. The Department of Technology Services (DTS), Enterprise Technology & Application Services Division is seeking an Enterprise Applications Support Intern to join the ACE Team! This team provides support for the Assessment and Collection Enterprise (ACE) System, the Citizens Assessment and Payment Portal (CAPP), and the Enterprise Payment Solution (EPS). Primary users of ACE include staff members in the Commissioner of Revenue (COR) Office, who are responsible for tax assessments, as well as personnel in the Treasurer's Office (TRE), who manage billing and collection of all taxes and other County receivables. CAPP and EPS serve individuals and businesses with bill payment, tax filing, and management of Arlington County accounts. The successful candidate will be responsible for enhancements to ACE, CAPP, and EPS, as well as providing production and business user support. Arlington County Arlington County is an innovative local government in Northern Virginia seeking motivated candidates for one-year internship opportunities across multiple departments. These roles are ideal for recent graduates and current graduate students with limited professional experience who are looking to kickstart their careers. Interns gain hands-on experience supporting key County initiatives while participating in a structured cohort-based development program. Throughout the year, interns work under the mentorship of senior staff, contributing fresh ideas, improving processes, and leveraging technology to enhance organizational effectiveness, all while familiarizing themselves with a public-sector environment.

Requirements

Recent, 2025 and/or 2026 college graduates earning either a Bachelor’s or a Master’s degree in the area of consideration prior to the start date of the Cohort Program (Sept. 2026) must have:
No professional-level work experience (less than one year) in the internship field
You may be a currently enrolled student in a Master’s degree program related to the internship, but you must not have significant professional-level work experience in the internship area and must be available to work during designated hours.
Degree Requirements: Computer Science, Computer Engineering, Computer/Management Information Systems, Mathematics, or a related technology-based major/discipline.
Applicant must possess, or obtain by time of appointment, a valid driver’s license, and must provide or authorize Arlington County to obtain a copy of official driving record.
A complete application includes a letter of interest. Please attach your letter to this application detailing your background and experience and how they have prepared you for this position.
A complete application includes a resume. Please attach your resume to the application and verify that the details of your application provide further evidence of your experience and qualifications as displayed on your resume.
Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position.
A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Nice To Haves

Preference may be given to applicants with one or more of the following:
G.P.A. of 3.0 or above and applicants may be asked to provide certified official transcripts
Experience in a C# or similar development environment
Exposure to SQL in Microsoft SQL Server, PostgreSQL, MySQL, or similar database management systems
Proficient analytical and problem-solving skills
Proficient in Microsoft tools such as Word, Excel, PowerPoint, and Visio

Responsibilities

Providing support for ACE, CAPP, and EPS production environments
Contributing to the development and testing of software modifications
Researching, analyzing, and troubleshooting software and DTS services
Assisting in creating and updating Service Desk Incident Submission and Request forms as well as Knowledge Base articles for EPS
Supporting the rollout of new EPS Payment Types