Enterprise Applications and Services Director

University of Wisconsin Stout • River Falls, WI

11d

About The Position

Develops and directs the implementation of strategic plans for information technology (IT) functional department(s), unit(s), or program(s) to ensure that resources are utilized to provide effective administrative, research, outreach, and/or instructional information technology services. May directly manage IT services. This position also supervises and trains staff, develops and implements training programs including onboarding for new employees, and fosters professional development. It oversees the management of the IT Applications and Services unit, analyzes workflows to improve operational efficiency, and assigns staff to cross-functional teams, committees, and work groups. Additionally, the role supports and leads the development, implementation, and maintenance of IT applications and services, including enterprise systems, web platforms, and data reporting tools.

Requirements

• Four-year degree in Information Systems, Computer Science, Management or related field
• Effective leadership skills including the ability to motivate others in a team environment
• Ability to supervise and manage a variety of technical staff and projects simultaneously
• Experience as a team lead in an IT or software development environment
• Knowledge of effective management, supervisory, problem solving, and leadership techniques required to supervise professional staff
• Knowledge of the principles of project management, estimation, change control, and project plan development and implementation
• Knowledge of budget management
• Effective oral and written communication skills

Nice To Haves

• Post graduate degree in Information Systems, Computer Science, Management or related field
• Experience supervising technical staff in an IT or software development environment
• Software development experience including software development life cycle
• Experience with ERP or CRM systems including PeopleSoft or Workday
• Experience with Learning Management Systems such as Canvas
• Experience working in a Higher Education environment
• ITSM or Project Management certification

Responsibilities

• Directs strategic information technology planning initiatives and establishes objectives for IT functional department(s), unit(s), or program(s) to ensure appropriate use of financial, administrative, and staffing resources in alignment with the strategic plan.
• Develops and enforces operating policies and procedures to ensure compliance with institutional policies, technology standards, Universities of Wisconsin policies, and applicable state and federal regulations including HIPAA, FERPA, and PCI.
• Exercises supervisory authority, including hiring, performance management, training, professional development, discipline, and oversight of at least 7.0 full-time equivalent (FTE) employees.
• Manages unit budgets and financial operations and serves as the primary liaison with external vendors and internal stakeholders.
• Oversee the development, implementation, maintenance, and upgrades of enterprise applications and services, including the PeopleSoft Student Administration System, University website, data warehouses, and reporting tools.
• Provides leadership and oversight of Falcon user account management.
• Leads IT governance and data stewardship efforts in collaboration with the University divisions and subject matter experts.
• Coordinates cross-functional project teams and represents the unit on the University committees and councils.
• Organizes and facilitates stakeholder engagement activities, including status meetings, documentation, and follow-up on action items.
• Analyzes IT workflows and implements process improvements to enhance unit efficiency.
• Remains current with technology trends and the use of technology in higher education.
• Oversee the collection and analysis of stakeholder requirements to inform system development and enhancements.
• Directs the creation and maintenance of system documentation.
• Frequently assists the division's IT director in advising institutional or divisional leadership on information technology operations and business models.

Benefits

• Employees receive excellent benefits including exceptionally low-cost comprehensive health, dental and vision benefits; employer match of Wisconsin Retirement System contributions of 6.95%; an attractive amount of paid leave per year in addition to paid sick leave.
• To learn more about our benefits, go to: https://www.wisconsin.edu/ohrwd/benefits/download/quickguidefasl.pdf

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees