Enterprise Applications Administrator

Thomas College•Waterville, ME

About The Position

U.S. News and World Report consistently ranks Thomas College as a top college in Maine for social mobility. Our clear career focus and one-of-a-kind Guaranteed Job Program™ makes it possible to advance faster in the arts and sciences, business, and education. Earn an undergraduate degree in three years and then choose from a variety of in-person or online graduate degree programs that can be completed in one-year or two. Located in Waterville, Maine, Thomas College is your pathway to a promising future, guaranteed. Learn more at thomas.edu . The Enterprise Applications Administrator (EAA) is responsible for supporting, maintaining, and optimizing mission-critical enterprise systems that enable academic, administrative, and student services across Thomas College. This role ensures the reliability, security, performance, and effective integration of applications such as the Student Information System (SIS), CRM, HR/Finance/Payroll systems, Advancement platforms, and various third-party and cloud-based tools. Working collaboratively with faculty, staff, vendors, and ITS colleagues, the administrator delivers technology solutions that enhance campus operations, improve the student experience, and support institutional data integrity and compliance. The EAA will configure, maintain, and support more than 16 enterprise applications including SIS, CRM, HRIS, Finance, and Advancement systems. Monitor system performance, troubleshoot issues, and ensure system uptime and availability. Apply patches, updates, and enhancements in partnership with vendors and campus stakeholders. The EAA will also provide Tier 2/3 support for application-related issues for faculty, staff, and students, develop; develop, update, and maintain technical documentation, user guides, and trainings materials, and deliver workshops or training sessions for administrative offices and academic departments. The EAA must have the ability to work at a computer workstation for extended periods. Occasional lifting of equipment up to 25 pounds. Ability to move between campus locations for meetings, training, and support needs.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent professional experience.
Minimum of 3 years administering enterprise applications, preferably in a higher-education environment.
Experience with CRM, SIS, ERP, and/or HRIS platforms used in academic institutions.
Experience managing integrations and working with SQL or similar tools.

Nice To Haves

Experience with platforms such as Slate, Campus Café, Raiser’s Edge, Financial Edge, Paylocity, or comparable systems a plus.

Responsibilities

Configure, maintain, and support more than 16 enterprise applications including SIS, CRM, HRIS, Finance, and Advancement systems.
Monitor system performance, troubleshoot issues, and ensure system uptime and availability.
Apply patches, updates, and enhancements in partnership with vendors and campus stakeholders.
Provide Tier 2/3 support for application-related issues for faculty, staff, and students
Develop, update, and maintain technical documentation, user guides, and trainings materials
Deliver workshops or training sessions for administrative offices and academic departments.