Enterprise Applications Administrator

Colorado School of Mines • Colorado Springs, CO

4d • $86,000 - $95,600 • Hybrid

About The Position

Engineering a world of possibilities Colorado School of Mines is seeking an experienced Enterprise Applications Administrator who is ready to take the next step in their career with us! The person we select for this critical role will be comfortable supporting a wide variety of applications from Office365 to learning management systems, video content management applications, and information technology service management applications. The Enterprise Application Administrator is primarily responsible for managing application configuration settings, maintaining application permissions, configuring application for single sign-on (SSO), and resolving technical issues for applications within the Colorado School of Mines enterprise applications portfolio. This individual is a member of the Application Services team within the Information Technology Department. This position works internally and with third-party vendors to fully integrate applications into our enterprise application landscape by ensuring that they have secure access to the resources needed and can successfully exchange the data necessary for the proper functioning of the applications. Mines is a cloud/SaaS-first organization, and the Enterprise Applications Administrator supports this vision by transitioning existing applications, software, and services to this technology and ensuring new products meet this standard. This position establishes and utilizes best practices, research and resolve complex day-to-day integration and migration issues, gather requirements from vendors and business partners for data migrations and integrations, and implement the solutions to meet these requirements. The position contributes toward a healthy and productive environment which thrives on identifying and creating best practices that drive innovation and business improvements. While this is currently a hybrid position, on-campus presence is required. Candidates must be able to commute to campus in Golden, Colorado. Working outside of normal business hours may be required for this position.

Requirements

• Bachelor's degree within Technology, Computer Sciences, Business, or related field. Individuals without a degree, or a degree within these fields, may be considered if they demonstrate possession of substantially the same knowledge level as found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction.
• 3+ years' experience as an application administrator for an enterprise solution.
• Experience performing application administration tasks including installation and support of new application versions, application of patches, troubleshooting, log review, SSL/SSH certificate installation, etc. These tasks typically require hands-on experience as an application DBA (MS SQL Server) as well as application and web server administrator (IIS, Apache Tomcat, etc.).
• Experience installing, configuring, and maintaining SQL Server instances across development, test, and production environments.
• Deep understanding and appreciation for automation and the use of technology as an enabler of high-quality services and performance levels.
• Ability to assess business processes and develop workflows within an application to digitize them.
• Excellent written and verbal communication skills.
• Demonstrated focus on customer service and compliance.
• Ability to transfer knowledge to co-workers in a collaborative and engaging manner.
• Strong analytical skills and experience and an understanding of how metrics and measures can drive innovation and service level quality.
• Demonstrated ability to consider implications of complex problems and solutions and take necessary actions to achieve resolution.
• Ability to frame problems and generate relevant insights based on supporting data.

Nice To Haves

• Experience with enterprise resource planning (ERP) systems like Ellucian Banner and Workday.
• Experience with learning management systems.
• Experience with batch job monitoring, scheduling, and maintenance.
• Experience administering an IT service management platform.
• Knowledge of higher education culture, governance, structures, and mission.
• Ability to utilize web API’s and work with data structures such as XML and JSON.
• Familiarity with MS Windows and Linux server operating systems, task schedulers, and scripting languages

Responsibilities

• Enterprise Applications Administration Configure, implement, and support all functionality for applications as assigned. Ensure that necessary data integrations are in place and function properly. Keep track of the certificates associated with Mines applications and ensure they are updated before expiration. Configure, implement, and support SSO and multi-factor authentication (MFA) settings within applications. Install, configure, and maintain SQL Server instances across development, test, and production environments. Apply security best practices, manage user roles and permissions, and ensure compliance with organizational and regulatory standards. Analyze, resolve, and respond to service requests and remediate errors as needed. Plan, coordinate, test, and communicate all application changes, upgrades/maintenance schedules, and new enhancements/services. Monitor and test application performance, provide performance statistics and reports, and document and analyze problems. Manage users and user permissions within applications and ensure that appropriate access is granted. Implement and maintain proper security permissions and practices within all managed applications. Work with IT business operations staff to ensure proper licensing is purchased, and renewals are processed promptly.
• Solution Analysis and Engineering Collaborate with business stakeholders to translate business needs into functional requirements in a way understood by IT and business teams. Work with stakeholders to capture functional requirements and design end-to-end solutions which meet their needs Responsible for working on assigned projects, offering application and technical support to meet business and operational needs. Aid in the development and testing of new features and offerings. Enable innovation through process improvement, workflow, and automation initiatives. Ensure ongoing compliance with applicable regulatory requirements and internal policies and procedures.
• Knowledge Management and Training Prepare internal and external support documentation to build a current and relevant knowledge base related to the applications supported. Revisit published documentation regularly to ensure content accuracy and relevancy. Cross-train team members on managed applications. Provide tier 2 / tier 3 support and training to IT staff for tier 1 customer support and overall awareness. Conduct end-user training as needed.

Benefits

• Flexible health and dental care options
• Generous sick/vacation time: 13 paid holidays per year – including a week-long winter break for entire campus.
• Fully vested retirement plan on first day of employment, with generous employer contribution
• Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
• Free RTD Ecopass
• All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center.
• We are proud to have recently opened an on campus daycare center.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees