Enterprise Account Planner

Integrity Express Logistics•Cincinnati, OH

15d

About The Position

We are looking for a highly organized and detail-oriented Enterprise Account Scheduler to support our Enterprise Accounts team. In this role, you will be responsible for managing appointments, coordinating shipments, and providing excellent communication across carriers, customers, and internal teams. You’ll play a critical part in ensuring our operations run smoothly each day while delivering exceptional customer service in a dynamic, fast-paced environment. This position will report to the Enterprise Account Manager.

Requirements

High school diploma or equivalent required
Demonstrates strong personal drive; independently motivated to meet goals and deadlines
Known for dependability and reliability; consistently delivers high-quality work
Strong organizational skills and the ability to multitask effectively
Excellent communication and interpersonal skills
High attention to detail with problem-solving ability
Ability to thrive in a fast-paced, high-volume environment
Proficiency in Microsoft Office, especially Outlook and Excel

Nice To Haves

Experience in logistics, freight, or supply chain environments
Familiarity with scheduling or load-building software

Responsibilities

Build loads and schedule pickup/delivery appointments in alignment with customer requirements
Communicate shipment updates and issues to customers and carriers clearly and professionally
Adjust previously scheduled appointments as needed due to changes or disruptions
Support the billing process and assist with documentation when necessary
Handle email correspondence and phone communication with accuracy and professionalism
Assist with various account management duties and perform ad hoc administrative tasks as assigned
Contribute to a positive customer experience by providing award-winning service and timely updates

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