Enterprise Account Manager (USA)
About The Position
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins. But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! About You and this Role You are a proactive, relationship-driven professional who understands that the best sales results come from solving real technical problems. As an Account Manager for our North America Sales team, you will be the day-to-day face of Liferay for our existing customers, ensuring they are supported, engaged, and growing. This role is a perfect fit for a "hybrid" talent — someone who has the commercial curiosity to find new opportunities and the technical foundation to understand how Liferay DXP fits into a customer’s stack. You are organized, persuasive, and passionate about helping customers succeed with our technology. You should be open to travel for up to 25%.
Requirements
- Enterprise Software Pre-Sales/Sales/Account Experience: Strong experience in Pre-sales, Sales or account management, within the enterprise software industry.
- Technical Aptitude: Comfortable discussing software features, enterprise architecture, and implementation timelines with technical stakeholders.
- Communication Skills: Exceptional ability to present business value of complex enterprise technology
Nice To Haves
- Liferay Product Knowledge: A strong understanding of the Liferay DXP platform and how it delivers value to enterprise users.
- Technical Background: Previous experience in a sales engineering, or consulting role is a major plus.
- Self-Starter: Proven ability to manage a high volume of tasks and accounts with minimal daily supervision.
Responsibilities
- Portfolio Management: Independently manage a set of North American accounts, ensuring consistent communication and high levels of customer satisfaction.
- Pipeline Generation: Identify and qualify expansion opportunities (upsell/cross-sell) within your assigned accounts to hit quarterly targets.
- Full Sales Cycle Management: Manage full sales cycle of Liferay Products and Services, collaborating with the sales ecosystem including internal teams and channel partners.
- Renewals Excellence: Manage the renewal process end-to-end, identifying potential churn risks early and working with the team to mitigate them.
- Collaborative Support: Act as the bridge between the customer and our internal technical teams to ensure technical roadblocks are cleared quickly.
Benefits
- Salary package w/ competitive benefits according to qualifications and experience
- Opportunities to take responsibility, grow professionally, and Stay Nerdy
- A positive and collaborative work culture
- Working at a leading open-source company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
